We are looking for an experienced Senior HR and Administration professional from the BPO, KPO, or Shared Services industry for a senior leadership role based in Pune. Candidates must be currently based in Pune, hold a minimum of three years of team-handling and managerial experience, and possess the flexibility to support U.S. time zone operations. This opening requires immediate joiners or individuals with a maximum notice period of 15 days.
Key Responsibilities and Scope of Work: Provide strategic human resources leadership while designing, implementing, and updating comprehensive HR policies and company frameworks. Oversee end-to-end human resources operations, managing the complete employee lifecycle from onboarding through offboarding. Supervise and guide the talent acquisition team to fulfill hiring targets and support workforce planning. Manage performance management systems, establishing KRA and KPI frameworks, and facilitating fair annual appraisal cycles. Drive proactive employee engagement initiatives, maintain healthy employee relations, and address workplace grievances effectively. Oversee learning and development initiatives, succession planning programs, and leadership development workshops. Supervise compensation and benefits administration, payroll operations, and all applicable statutory compliance standards. Ensure strict adherence to labour laws, including Provident Fund, ESIC, Professional Tax, and related workplace legislations. Lead the implementation, maintenance, and optimization of HRMS platforms such as Keka, Darwinbox, or equivalent tools. Formulate standard operating procedures, drive ongoing process improvements, and analyze HR analytics to guide executive management. Manage comprehensive administrative functions, including facilities, corporate transport, premises management, and vendor relations. Plan, control, and optimize annual budgets designated for human resources and administrative functions.
BPO, KPO, and Shared Services 10,000+ employees globally