Support HR processes, talent management, employee engagement, and HR advisory services.
Responsibilities: • Plan and implement people strategies aligned with business objectives • Oversee people processes and HR transactions such as onboarding, exits, performance management, employee engagement, compensation and bonus administration and flexible work arrangements • Partner with business leaders on talent management, including coaching and consultation, project evaluations, performance reviews, talent review meetings and upward feedback • Championing the Baker Tilly culture and values by connecting with employees, identifying and surfacing employee and organizational issues, addressing concerns and providing HR thought leadership and support for employees and business leaders • Provide HR support and consultation to the business, answering employee and manager questions about HR programs, policies, and other HR-related items (Performance, Compensation, career goals, etc.) • Provide support and guidance to employees and managers in the resolution of employee relations issues, support investigations, and document information as needed • Demonstrate strong technical knowledge of employment laws and trends • Identify opportunities to improve processes, innovate, and lead or serve as an SME on team-wide projects focused on process or program improvement Qualifications • Bachelor’s degree required. Master’s in human resources preferred. • Minimum of 3 years of related experience required; professional services industry experience preferred. SHRM certification preferred. • Exceptional interpersonal and communication skills and outstanding client service orientation; ability to interact with people at all levels, develop rapport and influence others. • Excellent project management and organizational skills; ability to own and drive project schedule from start to finish, including managing peers and individuals senior to you. • Demonstrated initiative and leadership skill. • Exceptional analytical and problem-solving skills; ability to identify business needs or process improvement suggestions and communicate suggestions to leadership or others as appropriate. Ability to handle sensitive situations and confidential information with discretion • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook, SharePoint). Experience with an HRIS preferred. Intermediate knowledge of employment laws required. • Ability to travel for work.

Lead HR operations team, improve processes, support employee engagement, and manage HR services.

The Senior Specialist - HR Operations will lead a team of 4 Reps – HR Operations and is responsible for cross-functional administrative support within the overall HR Operations team.

Job Responsibilities:

• Provides cross functional administrative support within the overall HR Operations team
• Serve as the subject matter expert for all HR disciplines
• Identifies opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions
• Develops employees and encourages positive employee engagement
• Evolve HR Operations service delivery model by assessing performance/SLAs and keeping a constant focus on improving the employee experience

Should be comfortable working in the US working hours (night shift).

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Human Resources, related field, or equivalent work experience
• Minimum 6+ years of related experience in a Human Resources or Customer Service function
• Familiarity with Company policies and guidelines
• Understanding of Federal and State HR laws and regulations
• Working knowledge of current  JCBA’s
• Understanding of Discretion and Confidentiality
• Demonstrated ability to work under pressure and deal with complex issues
• Ability to make rational, realistic decisions using good reasoning and sound judgment
• Excellent communication skills (written & verbal) with a strong employee advocacy orientation
• Professional demeanor with excellent and timely follow-up with employees/business partners
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced environment
• Strong analytical skills
• Ability to have a sensitive approach to difficult situations
• Well organized with the strong ability to prioritize and multi-task
• Ability to comfortably interact with all levels within the organization

What will help you propel from the pack (Preferred Qualifications):

• Preferred 3-5 years of professional exposure in an HR department 
• Experience with Service Now preferred 
• Relevant industry experience preferred   

Provide HR consulting, manage HR operations, compliance, and stakeholder engagement.

Role Overview
The HR Operations / HR Consultant will be responsible for partnering closely with HR Relationship Consultants (HRCs) and HR Leaders to deliver high‑quality HR advisory and operational support. This role requires strong communication skills, solid policy and compliance knowledge, and the ability to manage end‑to‑end HR processes across global and India‑specific contexts.
Key Responsibilities

Responsibilities

Act as a trusted HR consultant to HRCs and HR Leaders, maintaining regular engagement and communication.
Support and execute end‑to‑end HR operations, ensuring timely and accurate delivery of services.
Interpret and apply Global and India‑specific HR policies, processes, and compliance requirements.
Provide guidance on HR policies, employee lifecycle processes, and tools to stakeholders.
Handle complex HR queries and escalations with professionalism and sound judgment.
Ensure compliance with statutory, regulatory, and company policy requirements.
Collaborate with cross‑functional teams to drive process improvements and operational efficiency.
Leverage HR systems and tools effectively to manage data, reports, and analytics.

Key Skills & Competencies

 

Strong experience in HR Operations and HR Consulting / Advisory roles.
Excellent verbal and written communication skills.
Proven ability to engage, influence, and build relationships with senior HR stakeholders.
Good understanding of global HR frameworks and India-specific labor laws and compliance.
Familiarity with HR tools, systems, and reporting dashboards.
Ability to manage multiple priorities in a fast‑paced environment.

 

Preferred Qualifications

Graduate / Post‑graduate degree in Human Resources or a related field.
Experience working in a global or matrixed organization is a plus.

 

Act as first point of contact for employee queries, support HR projects, maintain HRIS, assist in recruitment coordination, manage onboarding and offboarding, prepare HR reports, and support payroll and employee lifecycle administration.

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