The Global HR organization within Vanderlande is structured across HR Business Partners, Function Talent, Talent Acquisition and Learning, Function Reward, Travel and Mobility, Regional HR, and Global Services. The Regional HR and Global Services organization provides specialized HR expertise, advisory support, and services to ensure effective HR service delivery close to business stakeholders.
The Global HR Specialist department, part of Regional HR & Global Shared Services, focuses on maintaining, supporting, and enabling HR service delivery. As a Global HR Technology Specialist, the role involves supporting customer experience and operational efficiency by managing and improving specialist HR technology support within the global Service Delivery Model.
The position focuses on Workday HCM Core and Absence, acting as a Tier 2 specialist for complex cases, service requests, and improvement initiatives. The role requires close collaboration with HR Technology Consultants, Tier 3 experts, and global stakeholders to maintain stable, compliant, and user-friendly HR services.
The selected candidate will be responsible for the efficient day-to-day operation, support, and continuous improvement of Workday HCM Core and Absence processes. The role includes resolving complex incidents, managing service requests, improving documentation, supporting knowledge transfer, and strengthening ways of working across different service tiers.
Key Responsibilities include managing Workday-related inquiries, incidents, and service requests within defined SLAs, handling Tier 2 escalations related to HCM Core and Absence, supporting data corrections, rescinds, cancellations, organizational changes, and employee lifecycle transactions.
The role will also involve providing support for Workday roles and security-related activities, system updates, compliance monitoring, employee data quality improvement, root cause analysis, and creation of work instructions, help texts, and knowledge articles.
The candidate will provide Workday guidance and training to regional and local Service Agents, participate in Workday projects, releases, testing cycles, hypercare activities, and continuous improvement initiatives. The role will also support shift-left activities by transferring suitable activities from Tier 3 to Tier 2 and from Tier 2 to Tier 1 through proper documentation and governance.
Day-to-day activities include managing specialist support for HCM Core and Absence tickets, handling complex absence-related cases, supporting country-specific exceptions, assisting with location creation, help text updates, security role maintenance, release testing, documentation, stakeholder guidance, and ensuring data quality and process compliance.
Industry: Vanderlande operates in the field of automation technology and material handling solutions, providing innovative systems and services for airports, warehouses, and parcel distribution industries.
Education and Experience:
Bachelor’s or Master’s degree in Human Resources, Information Technology, Business Administration, or equivalent qualification with relevant HR technology experience.
4 to 6 years of experience in HR technology, HR operations, or Workday support with strong functional knowledge of Workday HCM Core and Absence.
Experience in managing complex HR technology incidents, employee data management, process compliance, international HR operations, tiered service delivery models, testing, documentation, training, and continuous improvement initiatives.
Required Skills and Abilities:
Strong functional knowledge of Workday HCM Core and Absence.
Excellent English communication skills, both written and spoken.
Strong analytical and problem-solving abilities.
Ability to manage complex HR technology issues and provide practical solutions.
Strong ownership, result-oriented approach, and service mindset.
Excellent communication, collaboration, advising, and training skills.
Ability to work independently while collaborating with HR, ICT, Service Delivery, and CoE teams.
Focus on customer experience, operational efficiency, compliance, and continuous improvement.
