Role: Delivery Manager - Payroll
Location: Hyderabad, Telangana, India
Experience: 7 to 10 years as stated for the role. The detailed experience requirements also mention 12+ years of experience in payroll operations, HRO delivery or service management.
Band: BPO 6
Salary: Up to 20 LPA
Job Summary
The Delivery Manager β Payroll is responsible for leading end-to-end payroll operations within an HRO environment while ensuring service excellence, compliance and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory frameworks.
This position plays a critical role in driving operational efficiency, governance and continuous improvement initiatives across payroll delivery. The Delivery Manager will work closely with clients, business stakeholders, payroll teams, HR, Finance, IT, vendors and leadership teams to ensure seamless payroll service delivery.
Key Responsibilities
Lead end-to-end payroll service delivery across global HRO programs.
Ensure adherence to SLAs, KPIs and payroll governance frameworks.
Manage US payroll statutory compliance including tax filing, reporting and deductions.
Oversee the complete payroll processing lifecycle including gross-to-net processing, reconciliations and year-end activities.
Utilize HRIS platforms including Oracle HRMS and SAP SuccessFactors for payroll execution and reporting.
Handle escalations, complex payroll scenarios and issue resolution.
Drive automation, process improvements and transformation initiatives across payroll operations.
Engage with clients and stakeholders for governance meetings, service reviews and reporting.
Ensure payroll accuracy, audit readiness and compliance with applicable regulatory requirements.
Collaborate with cross-functional teams including HR, Finance and IT to ensure seamless payroll delivery.
Required Qualifications
Graduate or Postgraduate degree in HR, Finance or a related field.
Payroll certifications such as CPP or FPC are preferred.
Experience Requirements
The role specifies 7 to 10 years of experience, while the detailed experience requirements mention 12+ years of experience in payroll operations, HRO delivery or service management.
Experience in US payroll processing and compliance.
Prior experience in handling client delivery and payroll operations at scale.
Key Skills and Competencies
Strong domain expertise in payroll operations and HR processes.
In-depth knowledge of US payroll statutory regulations and compliance requirements.
Excellent stakeholder and client management capabilities.
Strong analytical, problem-solving and decision-making skills.
High ownership, accountability and delivery focus.
Leadership mindset with the ability to manage cross-functional teams.
Tools and Systems
Oracle HRMS including Payroll and HR modules.
SAP SuccessFactors including Employee Central and Payroll.
Reporting and analytics tools.
Stakeholder Interaction
Clients and business stakeholders.
Payroll, HR and Finance teams.
IT and system support teams.
Vendors and external partners.
Internal leadership and delivery teams.
Success Metrics and KPIs
SLA and KPI adherence.
Payroll accuracy and error rate.
Compliance and audit success rate.
Client satisfaction scores.
Turnaround time for payroll cycles.
Process efficiency and automation outcomes.
Language Requirements
English.
Additional Information
Ex TCS employees cannot apply.
PAN and date of birth are required for profile creation.
The position is based in Hyderabad and follows a hybrid work mode.