Enterprise SaaS, Cloud Directory, Identity & Access Management (IAM), and Cybersecurity Industry
JumpCloud is an AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, access, and device management. The company is hiring a systems-oriented, proactive Senior Human Resource Coordinator for a 100% remote role based in India. This position sits within JumpCloud's HR Shared Services team, responsible for owning critical employee lifecycle workstreams, optimizing HR technology, and providing Tier-2 support across global operations.
Role Overview and Scope: As a key driver in the HR Shared Services model, the Senior HR Coordinator will manage global people operations workflows, support automation and process optimization, and maintain data integrity across platforms like ADP Workforce Now, Deel, and Jira. The role serves as an escalation point for complex HR inquiries, enforces regional and company policies, and ensures statutory compliance across jurisdictions.
Key Roles and Responsibilities:
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Independently execute and manage employee lifecycle events, including global onboarding, offboarding, performance appraisal administration, and employee benefits management.
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Act as Tier-2 support lead for complex HR operational queries, delivering timely, high-quality resolutions in line with established SLAs.
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Maintain data integrity and manage records across HR platforms including ADP (Workforce Now), Deel, Jira (ticketing/workflows), and core HRIS tools.
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Manage HR service requests (SRM), track workflow tickets, and ensure SLA compliance.
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Identify operational bottlenecks in standard HR processes and design/implement automated solutions to increase efficiency and accuracy.
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Conduct periodic HR compliance audits and apply regional labor law knowledge to ensure standardized, legally compliant processes.
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Track HR metrics and analyze dashboard reports to identify trends, monitor data health, and provide actionable improvements to leadership.
Candidate Profile and Qualifications:
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4+ years of dedicated experience in HR Operations or HR Shared Services, preferably within a fast-growing tech or SaaS company.
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High proficiency in MS Excel (VLOOKUPs, Pivot Tables), Google Workspace, and HR reporting tools.
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Practical experience or strong familiarity with Jira (service desk/workflows), ADP Workforce Now, Deel, or modern HRIS systems.
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Strong problem-solving, process automation, and root-cause analysis capabilities with minimal supervision required.
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Exceptional verbal and written English communication skills, with discretion in handling confidential and sensitive employee records.
Application Details: Interested candidates can apply directly through the official application link: https://jobs.lever.co/jumpcloud/8b53a269-7a33-464f-9abd-42e8a6f1b636/apply?lever-source=LinkedIn