BruntWork is hiring a detail-oriented, highly organized and proactive Hospitality Payroll and Administrative Assistant to support the operations of a fast-growing hospitality venue based in Brisbane, Australia.
The role focuses on streamlining back-of-house administrative systems, including timesheet compliance, payroll processing, guest relations, reservations, digital communication and basic financial reporting.
This is a fully remote position offering flexibility while providing essential operational support to a fast-paced hospitality business.
The client is dedicated to delivering high-quality dining, function and group booking experiences. The business is improving its back-of-house systems across roster compliance, detailed financial reporting and digital guest relations.
The team values strong attention to detail, organized administrative workflows and a proactive approach to maintaining smooth daily operations.
Work Schedule
The work schedule is from Tuesday to Sunday.
The position offers a flexible schedule with shifts that may overlap with Brisbane business hours in the Australian Eastern Standard Time zone.
The selected candidate will work approximately 20 hours per week.
All weekly timesheet and payroll information must be fully processed from OfficeMate into MYOB before the critical deadline of Tuesday at 3:00 PM Australian Eastern Standard Time.
Payroll, MYOB and HR Responsibilities
Complete daily timesheet updates and audits in OfficeMate after each service.
Identify and report discrepancies in employee working hours.
Prepare weekly payroll in MYOB for management approval.
Ensure all payroll data is fully processed and submitted before the Tuesday 3:00 PM Australian Eastern Standard Time deadline.
Assist with ongoing payroll administration, payroll report preparation and employee record maintenance.
Administration and Customer Service Responsibilities
Manage the shared email inbox and respond promptly and professionally to customer enquiries.
Support guest relations and ensure customers receive timely assistance.
Proactively follow up on enquiries related to functions, private events and group bookings to help maximize venue sales.
Manage, optimize and maintain reservations through the SevenRooms platform.
Improve booking flow and support effective venue capacity utilization.
Monitor and respond to Google reviews to maintain a positive and engaging online brand presence.
Assist with basic website modifications.
Update digital promotional materials and menus using Canva and Wix.
Financial and Operational Reporting Responsibilities
Complete daily sales reports.
Update key performance indicator dashboards using Microsoft Excel and Google Sheets.
Track and report essential venue performance metrics.
These metrics include customer covers, average spend per guest, food and beverage sales split and labour cost percentages.
Prepare detailed weekly management reports to support business decision-making.
Provide general administrative support, including updating menu pricing and menu items in OfficeMate.
Maintain organized digital filing systems.
Requirements
Candidates should have hands-on experience managing and processing payroll through MYOB or a similar Australian payroll platform.
Strong proficiency in Microsoft Excel and Google Sheets is required.
Applicants should be capable of maintaining templates and entering financial and payroll information accurately.
Experience using hospitality technology platforms is required.
Knowledge of OfficeMate or a similar point-of-sale platform will be preferred.
Experience with SevenRooms or a similar reservation management system is required.
Candidates should possess excellent written and verbal English communication skills.
The role requires a professional and customer-focused approach to managing email enquiries and guest communication.
Applicants should be highly organized and demonstrate exceptional attention to detail.
Candidates must be able to work under pressure and meet strict weekly payroll and compliance deadlines.
Preferred Requirements
Previous administrative experience in hospitality, restaurant operations or venue management will be preferred.
Basic experience using Canva for promotional material updates will be advantageous.
Knowledge of Wix for minor website updates will also be preferred.
Independent Contractor Perks
The role offers permanent work-from-home arrangements.
Immediate hiring is available.
Application Process
Candidates must complete the application process through the Apply button.
The process includes assessment questions, a technical check and a voice recording.
The hourly compensation rate will be determined based on the candidateβs performance during the application process.
Applications that include all required information and completed assessments will receive priority consideration.