Job Description
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality. The company works with 16,000+ customers and 700+ partners across 100+ countries, helping businesses accelerate revenue generation through acquisition, retention and wallet share expansion.
Founded in 2004 and headquartered in India, RateGain supports revenue management, distribution and marketing teams across hotels, airlines, online travel agencies, car rentals, travel management companies, cruises and ferries through its AI-powered solutions. The company works with leading global organizations including Fortune 500 companies to deliver better business outcomes through travel technology.
We are looking for a detail-oriented and proactive Senior Associate – People Operations to manage end-to-end HR operations and employee lifecycle activities. Based out of Noida, this role will own daily People Operations activities on Darwinbox, support HR system changes and ensure accurate, timely and compliant execution of HR processes.
The candidate will work closely with People Operations leadership, HRBPs, Payroll, IT and cross-functional teams to ensure smooth execution of HR processes, timely system updates and a seamless employee experience.
Role & Responsibilities
HRMS & Darwinbox Operations
Manage daily HR operations on Darwinbox including employee data updates, organizational changes and workflow approvals. Execute system changes related to designation, department, reporting manager, location and compensation updates.
Process employee lifecycle activities through Darwinbox including onboarding, confirmation, transfers, promotions and exits. Troubleshoot basic system issues and coordinate with HRIS or IT teams for escalations and resolutions.
Maintain data accuracy, hygiene and integrity across Darwinbox modules.
Employee Lifecycle & Operations Support
Support People Operations activities including onboarding and induction coordination, confirmation and documentation tracking, exit formalities and full and final settlement support, attendance, leave and time-off management, employee records management and HR documentation including offer letters, confirmation letters and experience letters.
Prepare and maintain MIS reports, dashboards and trackers using advanced Excel skills including VLOOKUP, Pivot Tables and formulas for leadership reviews.
Support internal and statutory audits by ensuring HR documentation and system records are accurate and updated.
Stakeholder Support & Coordination
Act as the first point of contact for employee queries related to HR policies, Darwinbox and operational processes.
Coordinate with Payroll, Finance, IT and Admin teams for timely processing of employee requests.
Support People Operations leadership in process improvement initiatives and SOP standardization.
Reporting & Collaboration
Work closely with People Operations leadership to align priorities, deliverables and process improvements.
Collaborate with HRBPs, Talent Acquisition, Payroll and IT teams to ensure smooth employee lifecycle execution.
Provide operational updates, reports and process feedback to leadership teams.
Operational Ownership
Ensure timely and error-free execution of HR operational activities and Darwinbox system updates.
Maintain compliance with internal policies and statutory requirements. Ensure strong documentation, reporting and audit readiness through Darwinbox and Excel-based trackers.
Preferred Experience
1–4 years of experience in HR Operations, People Operations or HR Shared Services roles. Hands-on experience with Darwinbox or similar HRMS platforms is preferred.
Strong working knowledge of MS Excel including VLOOKUP, Pivot Tables and formulas. Experience managing employee lifecycle processes such as onboarding, confirmations, transfers and exits is required.
Skills & Competencies
Strong attention to detail, data accuracy, Darwinbox or HRMS knowledge, MS Excel, MS Office, HR operations, employee lifecycle management, documentation, compliance, communication skills, stakeholder coordination, problem-solving approach and ability to manage multiple tasks.
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