Job Description
The P&C Lead, Human Resources oversees a team of P&C Coordinators to deliver high-quality centralized HR services across multiple global regions. This role ensures smooth resolution of employee queries, upholds service quality standards, and drives operational excellence through continuous improvement. Partnering with P&C Business Partners, Centers of Expertise, and global stakeholders, the Lead delivers scalable HR solutions while fostering a positive and consistent employee experience. Under Team Leadership and Supervision, you will lead and manage a team of P&C Coordinators, distribute workload, set priorities, monitor performance against defined SLAs, and foster a high-performing collaborative team culture. HR Operations and Service Delivery duties involve driving accountability for query resolution, case closures, escalation handling, and updating team SOPs for consistent execution. For Continuous Improvement and Compliance, the Lead ensures alignment with global and local policies, statutory compliance, audit standards, and data privacy norms, while leveraging dashboards to monitor risk management. Reporting responsibilities include producing daily, weekly, monthly, quarterly, and annual metric dashboards, tracking KPIs like SLA adherence, case turnaround time, CSAT, and error rates to enhance the employee experience. The position also manages stakeholder expectations, handles complex escalations, and leverages advanced systems including Oracle HRMS and ServiceNow to oversee employee transactions, streamline case management, and drive technology improvements across regional markets including EMEA, NA, LATAM, and APAC. Restaurants, Food and Beverage Services, Hospitality
Recruiter Contact Details Locked
To view company contact information, email, phone number, and apply to this job directly, please register or login first.
Success Stories from Candidates Placed in this Field
Ketaki Bhaga - Pune
Sahyadri Hospitals, Pune
ā
ā
ā
ā
ā
"I got placed in Corporate office of
Sahyadri hospitals as a HR executive. I am really grateful to
you and your service. I'll give your reference to my friends as well."
Suman E - Gurgaon
Innovision, Gurgaon
ā
ā
ā
ā
ā
"Big thanks to Pallavi and the team for helping me get placed! I truly appreciate all the support and
guidance throughout the process."
Want to crack a role like this? Let our placement experts help you.
Chat on WhatsApp