Ramboll is a foundation-owned global architecture, engineering, and consultancy company founded in Denmark. The company has more than 18,000 experts working across its global operations in 35 countries. Ramboll develops and delivers innovative solutions across diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. The company combines local experience with global knowledge to shape the societies of tomorrow and contribute to a more sustainable future.
Ramboll in India has more than 1,800 experts working across five offices, delivering innovative solutions across Buildings, Transport, Planning & Urban Design, Water, Environment & Health, and Energy. Ramboll's India operations combine local expertise with global knowledge while working in an open, collaborative, and empowering culture.
Industry: Architecture, Engineering and Consulting
Employee Size: 18,000+ globally and 1,800+ in India
The SME - Global HR Operation will lead the delivery of end-to-end employee lifecycle processes, including hiring, employee changes, transfers, promotions, separations, and other HR administrative activities for countries transitioned to the HR Service Centre or countries without a local HR function.
The role will assess, identify, and develop opportunities to expand HR service offerings to additional countries and business units. The position will serve as the primary point of contact for Country HR teams, proactively managing escalations, resolving complex issues, and driving effective issue mitigation. The role will also lead and contribute to HR transformation, process improvement, and global HR projects across the HR Service Centre and the broader organisation.
The SME will oversee the successful transition of HR processes into the HR Service Centre, ensuring complete scope coverage, effective knowledge transfer, and operational readiness. Responsibilities include developing, reviewing, and maintaining standard operating procedures, process maps, work instructions, and supporting documentation aligned with agreed scope and governance standards.
The role will collaborate with Country HR Operations Leads, Regional HR Leaders, and HR Service Centre leadership to validate documentation, ensure process compliance, and implement continuous improvements. The SME will design, develop, and maintain user-friendly training materials, including quick reference guides, step-by-step process documentation, and knowledge articles for employees, managers, and HR teams.
The position will create and deliver engaging learning content, including video-based training modules and quick guides, to support team capability building and knowledge retention. The role will lead regular governance meetings, including weekly and monthly operational reviews with Country HR teams, key stakeholders, and HR Service Centre leadership to provide updates, address risks, and drive continuous improvement initiatives.
The role will provide day-to-day leadership, coaching, and performance management for the HR Operations team, ensuring high-quality service delivery, employee development, and team engagement. Responsibilities also include planning and managing workload distribution, resource allocation, and capacity planning to ensure optimal productivity and achievement of service level agreements.
The SME will foster strong working relationships with internal stakeholders and customers by promoting collaboration, proactively gathering feedback, and driving continuous service excellence and customer satisfaction.
The role will develop, analyse, and present operational dashboards and key performance indicators to monitor HR Operations performance, identify trends, support decision-making, and drive continuous improvement across all supported countries.
Qualifications and Experience:
Ideally, the candidate should have experience with Workday or another HRIS application and experience working with international, multicultural organisations.
The candidate should demonstrate leadership potential and be capable of acting as a team lead for a smaller team. Strong collaboration skills are required to interact effectively with multiple stakeholders at different levels of the organisation and deliver value from HR information.
A strong understanding of HR processes from end to end is required. Candidates should have more than 6 to 10 years of experience in HR Shared Services and knowledge of at least one HR technology or HR management tool such as Workday, PeopleSoft, Oracle, SAP, or a similar system.
What Ramboll can offer:
Ramboll offers investment in employee development, leaders who can be relied upon and are guided by its Leadership Principles, and an environment where employees are valued for their unique qualities. Employees can gain inspiration from colleagues, clients, and diverse projects while benefiting from the long-term thinking of a foundation-owned company.
Ramboll places people at the heart of sustainable change and aims to create a thriving world for both nature and people. The company promotes an open and curious culture and embraces an inclusive mindset that encourages fresh, diverse, and innovative perspectives. Ramboll is committed to equality, diversity, and inclusion and aims to provide an inclusive and supportive environment where employees can flourish and reach their full potential.
The company welcomes applications from candidates of all backgrounds and encourages applicants to contact the recruitment team if they require accommodations during the application process. Candidate information will be kept confidential according to EEO guidelines.
Candidates interested in joining Ramboll are requested to submit their application with all relevant documents, including their CV, cover letter, and other required documents.