Job Description
TÜV SÜD Group is a premium quality, safety, and certification services provider that tests, audits, inspects, and advises across a wide array of technological domains globally. In this role, the Manager People Operations directs operational excellence, shared services scaling, process transitions, and digital transformation initiatives based out of the Bangalore center. The position leads daily people operations delivery, ensuring service level agreements, productivity metrics, accuracy thresholds, and business continuity are strictly preserved. Core responsibilities include driving end-to-end process transitions involving discovery, workflow mapping, knowledge transfer, operational readiness, and post-go-live stabilization. The manager oversees Employee Central (EC) and employee onboarding deployments to guarantee standardized procedures and an exceptional associate journey. Further duties entail establishing and managing SOPs, RACI frameworks, SLAs, and risk controls while proactively identifying opportunities for process simplification, automation, and AI integration. The leader coaches, mentors, and develops the team, tracks key performance indicators such as CSAT, turnaround times, and digital adoption, and partners closely with global HRBPs, Talent Acquisition, Payroll, HRIS, and IT teams to drive continuous organizational improvements. Testing, Inspection, and Certification with 25,000+ employees.
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