Job Description
Industry Retail Apparel and Fashion
Employee Size 10,001+ employees
About the Company
Gap Inc. is an iconic global apparel retail powerhouse that has been dressing people from all walks of life and all kinds of families across the globe for more than 50 years. Operating a world-renowned portfolio of purpose-driven brands including Gap, Old Navy, Banana Republic, and Athleta, the company shapes modern culture and style for every occasion. Gap Inc. is guided by the philosophy that business can and should be a force for good, combining continuous product innovation with deep social responsibility and community development initiatives. Recognized globally as one of the World Best Employers and a top employer for diversity, the company fosters an inclusive environment of belonging where creative and ambitious professionals are encouraged to take bold risks, champion progress, and drive long-term value.
Role Overview and Summary
The Manager, Total Rewards and HR Shared Services will lead the India Total Rewards and HR Shared Services function, taking ownership of the strategic design and flawless execution of comprehensive compensation and benefits programs, scalable HR operations, and high-quality employee service delivery. Working closely with global Centers of Excellence, HR Business Partners, corporate finance, legal teams, and functional leadership, this role spearheads regional reward structures, operational excellence, statutory governance, and seamless employee lifecycle processes to ensure an exceptional overall workplace experience.
Key Responsibilities and Core Priorities
Total Rewards and Compensation Governance
Lead the design, implementation, and governance of employee benefit programs across the India workforce, ensuring external market competitiveness and alignment with global total rewards philosophy.
Oversee benefits strategy, vendor relationship management, insurance policy design, and annual renewal processes while driving active employee awareness and benefits utilization.
Manage end-to-end annual and mid-year compensation review cycles, encompassing promotion increments, incentive bonuses, and merit-based market corrections in partnership with HRBPs and finance teams.
Conduct detailed compensation benchmarking studies and competitive market intelligence analysis to guide strategic hiring, workforce retention, and internal pay equity frameworks.
Collaborate with Talent Acquisition and business partners to structure competitive compensation offerings for new hires, promotions, internal job transfers, and organizational transitions.
Ensure strict adherence to statutory, tax, and labor regulatory requirements governing wages, executive compensation, and employee benefits in India.
HR Shared Services and Operations Leadership
Direct end-to-end HR shared services operations, including onboarding, documentation, probation confirmations, transfers, lifecycle changes, and offboarding exit clearances.
Maintain rigorous payroll governance, accurate documentation standards, and overall statutory compliance with central and state labor regulations.
Drive continuous process improvement across HR shared services by defining operational metrics, establishing service benchmarks, and enforcing strict Service Level Agreements.
Formulate and maintain standard operating procedures, HR policy manuals, and governance frameworks to guarantee operational consistency and audit readiness.
HR Technology, Analytics, and Data Management
Optimize HRIS platforms, service helpdesk systems, and operational workflows to boost transactional efficiency, eliminate manual bottlenecks, and elevate employee experience.
Safeguard the integrity, security, and quality of employee data across internal HR systems.
Track, evaluate, and report key HR operational metrics, including headcount growth, attrition trends, time to hire, compensation distribution, span of control, and employee satisfaction scores.
Partner with global COEs to drive HR technology enhancements, system automation, and digital process transformations.
Provide data-driven people analytics and workforce planning reports to aid executive leadership in organizational structuring and operational budgeting.
Employee Relations and People Leadership
Serve as the central point of escalation for complex employee relations matters, organizational conflicts, and policy interpretations.
Oversee the resolution of sensitive employee cases, grievance management, workplace investigations, and disciplinary processes in consultation with corporate legal and global HR leadership.
Support enterprise-wide business restructures, transition management, and transformation projects by mitigating people-related operational risks.
Lead, mentor, and build a high-performing HR Shared Services and Total Rewards team, promoting professional growth and operational rigor.
Provide proactive advisory support to people managers and HRBPs on compensation structuring, statutory mandates, and employee relations to maintain equitable and legally sound resolutions.
Professional Competencies
Demonstrated leadership in managing shared services operations and total rewards in a multinational environment.
Deep understanding of Indian labor compliance, statutory filings, and payroll governance.
Strategic mindset with hands-on capability to handle complex employee queries and process automations.
Excellent stakeholder management and collaborative skills across cross-functional and global matrix teams.
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Success Stories from Candidates Placed in this Field
ABHIJEET SAWANT - MUMBAI
Honest Shelters Pvt Ltd, Mumbai - Head HR
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Prabhat - Noida
Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
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