Job Description
FedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe. FedEx places strong emphasis on its people-first philosophy and is committed to building a diverse, equitable, and inclusive workforce while providing growth opportunities and a supportive work environment.
The Senior Manager Human Resources Service Center will manage the delivery and governance of FedEx’s global total rewards, wellness, and mobility administration services from the Global Customer Support function. The role is responsible for ensuring accurate, compliant, employee-centered execution across compensation, benefits, wellness, and mobility programs while driving operational excellence, service quality, and effective vendor coordination to support enterprise workforce priorities and seamless employee experiences.
The role will manage and oversee operational delivery of total rewards, wellness, and mobility programs across global employee populations, ensuring consistent and high-quality service execution. The position will lead and direct GCS-based administration and operational support for compensation programs, wellness initiatives, employee benefits coordination, and mobility services.
The candidate will ensure accurate and compliant execution of global compensation activities including merit review planning, incentive administration, compensation communications, and budget coordination. The role will also manage global mobility operations including assignment management, relocation coordination, immigration support, and policy compliance activities.
The Senior Manager will monitor the overall effectiveness and operational performance of total rewards, wellness, and mobility programs through service metrics, employee feedback, and operational KPIs. The role will partner with HR Centers of Excellence, HR Business Partners, vendors, and business leaders to ensure strong alignment between operational delivery and enterprise workforce priorities.
The position will oversee vendor governance, coordination, and performance management activities across wellness providers, mobility vendors, and rewards administration partners. The Senior Manager will also serve as the senior GCS escalation point for operational issues related to compensation administration, wellness program support, and employee mobility services.
The candidate should have extensive experience in total rewards operations, mobility administration, wellness program delivery, or HR shared services environments within large global organizations. Strong operational understanding of compensation administration, employee benefits operations, mobility services, and workforce support processes is required.
Experience managing operational governance, service delivery standards, compliance, and audit activities across HR Operations functions is required. The candidate should have proven ability to manage and coordinate complex employee programs and vendor ecosystems across geographically distributed workforce populations. Experience leveraging operational metrics, workforce insights, and service delivery analytics to improve program effectiveness and employee experience is also required.
Key skills include Business Acumen, Service Management, Vendor Management, and Experience Design.
FedEx is an equal opportunity and affirmative action employer committed to a diverse, equitable, and inclusive workforce. The company is committed to fair treatment and growth opportunities for its employees.
FedEx follows its People-Service-Profit philosophy, which emphasizes taking care of employees so they can deliver excellent service to customers. The company invests in its people and promotes an environment where team members are encouraged to innovate and deliver high-quality service. FedEx considers its culture and values a cornerstone of its success and growth and views its people and culture as important differentiators in the global marketplace.
Industry Express Transportation and Logistics. Employee Size 500,000+ employees globally.
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