Foodservice retailer, restaurant operations, and corporate shared services industry. Over 40,000 locations across more than 100 countries.
About McDonald’s
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Department Overview
At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
Duties
Lead Strategy and Transformation: Define and execute the Employee Services strategy, partnering with senior business and functional leaders to drive transformation, service standardisation, and alignment with global priorities. Operational Ownership and Performance: Own end-to-end Employee Services operations, ensuring delivery excellence, service quality, cost efficiency, and adherence to agreed KPIs and SLAs across all markets in scope. Leadership and Organisation Development: Build and lead high-performing teams across regions, establishing clear accountability, strengthening capability, and ensuring robust succession planning and talent development. Process, Technology and Continuous Improvement: Drive adoption of best practices, automation, and process optimisation, leveraging technology solutions to enhance service delivery and operational scalability. Risk, Compliance and Controls: Ensure full compliance with payroll legislation, internal policies, and control frameworks, proactively identifying and mitigating operational and financial risks.
Qualifications Bachelor’s degree in accounting or finance. Minimum 8+ years’ relevant experience and overall work experience of 16+ years. Proven experience leading large-scale Payroll or HR Shared Services operations in a complex global environment. Demonstrated accountability for financial management, including budgeting, cost optimization, and operational efficiency. Extensive expertise in overseeing payroll operations across multiple countries and diverse regulatory environments. Strong track record of managing and optimizing multi-country service delivery and operating models. Experience driving process standardization, transformation initiatives, continuous improvement, and productivity enhancements. Proven ability to build, lead, and develop high-performing teams within large, matrixed organizations. Deep understanding of global payroll compliance, governance, internal controls, and risk management frameworks. Relevant professional qualifications in payroll, HR, or finance desirable.
