Job Description
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG pioneered business strategy when it was founded in 1963. Today, the organization helps clients with total transformation, complex change, organizational growth, competitive advantage and bottom-line impact. Organizations must blend digital and human capabilities to succeed, and BCG's diverse global teams bring deep industry and functional expertise and a range of perspectives. The Global Talent Acquisition Specialist - Operations CoE will work at the core of BCG’s global Talent Acquisition ecosystem, connecting policies, tools and processes to strengthen governance, reduce risk and ensure compliant operations worldwide. Policy Governance and Compliance responsibilities include owning and continuously evolving global Talent Acquisition policies and governance frameworks to enable compliant and risk-mitigated operations, with a strong focus on data privacy and protection. The role will drive alignment across Legal, the Data Protection Office, Responsible AI and other stakeholders to translate regulatory requirements into scalable operational practices. Responsibilities include leading the development and deployment of GenAI-enabled solutions that improve policy accessibility, accelerate updates and strengthen global adoption and adherence. The specialist will identify policy gaps, compliance risks and operational trends and provide actionable recommendations to improve governance effectiveness and reduce risk exposure. Tool Access Management and Coordination responsibilities include owning user access governance for core Talent Acquisition platforms, including operational oversight, access structures, role models and continuous optimization of user access management processes. The role will drive harmonized access management practices across regions and business units to improve consistency, transparency and operational efficiency. Responsibilities include analyzing platform usage patterns, access trends and user behaviors to generate actionable insights and recommend improvements to platform governance and user experience. The specialist will lead and grow a global user community that promotes knowledge sharing, adoption and scalable best practices across recruiting teams. Process Harmonization and Insights responsibilities include leading the analysis and harmonization of recruiting processes across local, regional and business unit teams to identify root causes, eliminate inefficiencies and define scalable best practices. The role will drive continuous improvement initiatives by translating operational findings and stakeholder feedback into practical and high-impact recommendations. Responsibilities include owning KPI frameworks and reporting approaches that generate meaningful insights into policy effectiveness, operational performance and process improvement opportunities. The specialist will drive stakeholder alignment through structured governance forums, clear decision documentation and end-to-end ownership of follow-up actions and implementation tracking. The role will strengthen the GTA OPS Center of Excellence as a trusted global authority for recruiting operations, governance and process excellence. Responsibilities include leading the GTA OPS Functional Leadership Community and driving collaboration, alignment and exchange of scalable operational best practices across teams. The specialist will partner with Talent Acquisition Learning and Development to design and deliver practical and current learning solutions that improve adoption of global policies, tools and processes. Candidates should have 4+ years of experience in Talent Acquisition, HR operations, governance or a related field. The role requires proven ability to drive operational improvements, manage cross-functional initiatives and deliver results in global and matrixed environments. Strong analytical and problem-solving capabilities, including experience translating data and operational insights into practical recommendations, are required. Candidates should have experience working across global stakeholders and navigating complex organizational environments with clarity and sound judgment. Strong digital fluency, including Microsoft 365, reporting tools and GenAI-enabled applications, is required. Candidates should have a practical understanding of data privacy, compliance and risk considerations related to HR or recruiting operations and the ability to balance strategic thinking with hands-on execution in a fast-paced and evolving environment. The role requires taking ownership of complex operational topics and independently driving initiatives from problem identification through implementation, applying structured problem-solving and critical thinking, influencing and aligning global cross-functional stakeholders through clear and persuasive communication, translating data, operational trends and user feedback into actionable recommendations and measurable process improvements and leveraging technology, automation and GenAI solutions to improve operational effectiveness and user experience. The specialist must manage sensitive and confidential information with integrity, sound judgment and strong risk awareness. The role is part of BCG's Global Talent Acquisition team and reports to the Senior Manager and Head of BCG’s Global TA OPS CoE. The specialist will collaborate with global stakeholders across Process, Product, Data, IT, Finance, Procurement and Legal in a collaborative, trust-based, dynamic and outcome-oriented working environment.
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