Job Description
peopleHum is a Human Capital Platform focused on transforming the future of work through an integrated HRMS platform powered by machine learning and automation. The platform supports complete employee experience processes including hiring, performance management, employee engagement, and HR operations. Employee Size: Not Provided. The Global Payroll Associate will support clients in adopting the peopleHum payroll system and ensure a smooth, accurate, and guided payroll experience. This entry-level role is suitable for candidates interested in building a career at the intersection of Payroll, HR Technology, and Client Success. Responsibilities include developing a strong understanding of the peopleHum HRMS payroll system, assisting clients with basic queries and product usage, supporting client onboarding and implementation activities including data collection, data validation, configuration assistance, and training coordination. Participate in client calls to understand payroll workflow-related queries and provide first-level support by guiding clients through system processes and best practices. Coordinate with Product Development, Technical Support, and Implementation teams to escalate issues requiring technical or policy-level support. Help clients understand product updates, feature enhancements, and recommended payroll practices. Identify recurring client concerns and share insights with internal teams to improve documentation, workflows, and customer experience. Maintain accurate records of client interactions, issues, and follow-ups in CRM systems. Learn payroll concepts including salary components, statutory deductions, PF, ESI, PT, and TDS compliance and understand their application within the product. Support creation and updating of help guides, FAQs, SOPs, and onboarding documents. Candidates should have a Bachelor’s degree in Accounting, Finance, Business Administration, B.Com, or a related field. Freshers and recent graduates with 0–1 year of experience can apply. Internship exposure in payroll, HR operations, finance, or customer support will be an advantage. Basic proficiency in MS Office and Google Workspace, especially Excel and Sheets with sorting, filters, and basic formulas, is required. Strong communication, problem-solving, documentation, organizational skills, attention to detail, and customer-focused approach are essential. Candidates should be willing to work in a fast-paced environment, learn quickly, and handle client communication professionally. This position is open only for candidates based in Mumbai.
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Success Stories from Candidates Placed in this Field
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