General Mills India is one of the top priority markets for General Mills and hosts its Global Shared Services Centre in Mumbai. The center supports global operations across Supply Chain, Finance, Human Resources, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ, and Enterprise Business Services. With more than 1,800 professionals, the organization focuses on innovation, learning, service excellence, and delivering business value while promoting equity, inclusion, and sustainable growth.
The Digital and Technology team is responsible for driving digital transformation and adopting advanced technologies across the organization. This role will configure and support Workday HCM and other HR systems to enhance employee experience, improve HR processes, and deliver technology-driven solutions for the global workforce. The position requires strong expertise in Workday HCM configuration, HR systems, process analysis, troubleshooting, and collaboration with global business teams.
Key Responsibilities
Serve as the Lead Analyst and Subject Matter Expert for Workday HCM processes, HR data, and technology initiatives.
Configure and support Workday HCM including business processes, security, Enterprise Interface Builder (EIB), reporting, and related functionality.
Lead global HR system process, data, and technology projects.
Provide day-to-day operational support for HR systems while ensuring system health and long-term sustainability.
Utilize Workday HCM expertise to troubleshoot issues and deliver solutions involving business process configuration, calculated fields, integrations, EIBs, and reporting.
Act as the lead consultant for global HR systems, identifying process impacts on technology and data while recommending effective solutions.
Partner with business stakeholders to gather functional requirements related to data, configuration, and integrations and convert them into technical specifications.
Identify business pain points, prioritize requirements, and recommend opportunities for process improvement using existing and new Workday functionality.
Deliver projects through discovery, planning, implementation, testing, deployment, and stabilization.
Perform quality assurance, prepare test scripts, execute testing activities, and support user acceptance testing.
Develop technical documentation supporting HR system and process changes.
Communicate system updates and process improvements to users with varying levels of technical expertise.
Stay updated with the latest Workday innovations and recommend best practice solutions.
Minimum Qualifications
8 to 10 years of experience supporting and developing complex Workday HCM solutions.
Strong experience configuring, implementing, and supporting Workday HCM Core.
Experience participating in complex global HR system implementation projects.
Hands-on experience configuring and supporting Cornerstone, iCIMS, and Workday HCM.
Ability to work with contractors and third-party vendors to deliver quality project outcomes.
Strong experience gathering and translating business requirements into functional and technical specifications.
Proven expertise in analyzing, designing, configuring, and supporting HR data, processes, and technology.
Experience supporting production environments and system stabilization.
Strong multitasking, prioritization, communication, and stakeholder management skills.
Ability to work independently as well as collaboratively in global teams.
Experience working within multinational organizations.
Preferred Qualifications
Excellent interpersonal, communication, and relationship management skills.
Ability to work effectively in ambiguous situations.
High learning agility and adaptability.
Strong business analysis and cross-functional collaboration skills.
Problem-solving mindset with minimal supervision.
Highly organized with a continuous improvement and customer service approach.
Experience mentoring and training team members.
High integrity, sound judgment, and ability to handle confidential information.
Ability to proactively manage multiple priorities and improve business systems and processes.
Required Technical Expertise
Expert Level
Core HCM
Business Process Configuration
EIBs
Intermediate Level
Security
Calculated Fields
Basic Level
Advanced Reports