Job Description
Diligent is hiring for the position of Onboarding Specialist in Bengaluru, Karnataka, India (Hybrid). Diligent is a global leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members manage risk, improve governance and make better business decisions through the Diligent One Platform.
The Onboarding Specialist will play a critical role in shaping the customer journey by guiding clients from implementation through adoption and ensuring they realize value quickly. The role involves project coordination, client training, stakeholder management and customer relationship building in a fast-paced client-facing environment.
Key responsibilities include owning and managing the end-to-end onboarding experience for assigned customers, ensuring seamless transition from sale to adoption, leading onboarding projects by coordinating timelines, milestones and internal stakeholders and delivering successful outcomes.
The candidate will deliver engaging product onboarding sessions and training to help customers quickly adopt and maximize product value. Additional responsibilities include configuring customer environments, guiding clients through setup and best-practice implementation and building trusted relationships with administrators, business leaders and senior client stakeholders.
The role also requires cross-functional collaboration with Customer Success, Product, Support and Sales teams to resolve challenges and improve customer outcomes.
Required qualifications include 3–5 years of experience in customer onboarding, implementation, project coordination or customer success roles, strong client-facing communication and presentation skills, ability to independently manage multiple onboarding projects and experience coordinating cross-functional teams and driving timelines to completion.
Candidates should possess strong organizational skills, a proactive self-driven approach and excellent English verbal and written communication skills.
Preferred experience includes working in SaaS, software implementation or B2B technology environments, exposure to governance, compliance, legal technology or entity management solutions, experience with enterprise customers or global accounts and prior experience in product adoption, customer enablement or implementation training.
Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policies and wellness programs. The company supports diversity, innovation and collaborative culture with offices across New York, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney. This role follows a hybrid work model with minimum 50% onsite work requirement.
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