Job Description
Exasoft is seeking candidates for the position of Lead – Workforce Experience & Operations. The role focuses on People Operations and Workforce Governance and requires strong expertise in employee lifecycle management, HR Operations, workforce administration, payroll coordination, statutory compliance and employee experience.
Key Responsibilities
Lead the complete employee lifecycle, including onboarding, background verification BGV, workforce administration, employee movements, payroll coordination, statutory compliance, employee relations and offboarding.
Oversee People Transition and Workforce Experience teams, ensuring seamless HR service delivery, process adherence and exceptional employee experience.
Drive workforce governance by developing SOPs, policies, KRAs, KPIs, SLAs and process improvement initiatives.
Ensure compliance with Indian labour laws and statutory requirements, including EPF, ESIC, PT, LWF, POSH, Shops & Establishments Act and other applicable regulations.
Act as the Level 2 escalation point for employee, client and operational matters while collaborating closely with Talent Acquisition, Payroll, Finance, Delivery, Legal, IT, Compliance and external partners.
Lead HR reporting, workforce analytics, audits, compliance reviews and automation initiatives to enhance operational efficiency and support business growth.
Mentor, coach and develop HR Operations teams while fostering a culture of accountability, continuous improvement and operational excellence.
Required Skills and Experience
7–10 years of HR Operations experience, with at least 4 years in IT Staffing, Managed Services, RPO, Workforce Solutions or Talent Services.
Strong expertise in employee lifecycle management, payroll coordination, statutory compliance, HRMS and workforce operations.
Proven experience leading HR Operations teams, managing stakeholders and driving process improvements in a multi-client environment.
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