Job Description
Weatherford is hiring an experienced HR Service Delivery Lead in Bangalore to oversee HR Helpdesk and Shared Services operations, managing both internal teams and vendor partners. Key responsibilities include leading HR Shared Services and Helpdesk operations covering SLA, KPI, quality and capacity management, managing vendor performance and driving continuous improvement, supporting migration of new HR services into shared services, driving automation, AI and process efficiency initiatives, and partnering with HR leaders and global stakeholders. The ideal candidate will have 10 or more years of experience in HR Operations, HR Service Delivery or Shared Services, experience managing vendors and SLAs in global environments, strong stakeholder management and problem-solving skills, and knowledge of HR systems like Oracle HCM Cloud or similar. The role offers high visibility with global impact, opportunity to lead transformation and automation initiatives, and the chance to work with leading global vendors and senior stakeholders.
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Success Stories from Candidates Placed in this Field
Manish Sharma - Bengaluru
jois design house, Bengaluru - HR Manager
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