Job Description
Experience: 12-18+ Years
Location: Mumbai
Industry Preference: BPM / BPO / ITeS / GBS
Role: Senior Manager - HR Operations / HR Shared Services
Description:
Latinum HR is hiring a senior HR Operations leader to manage large-scale HR Shared Services, Employee Services and end-to-end Hire-to-Retire processes.
Key Responsibilities:
Lead HR Operations and Employee Services delivery, H2R lifecycle processes, HR Helpdesk, case management, employee queries, HRIS, dashboards and operational analytics. Drive global process standardization, governance, compliance, audit readiness and vendor management.
Lead HR transformation initiatives including Lean, Six Sigma, Kaizen, automation, RPA and GenAI. Manage service delivery, SLA/KPI performance, team capability, capacity planning and multi-location operations. Partner with HRBPs, COEs, Payroll, Finance, IT/HR Tech and business leaders.
Requirements:
12-18+ years of experience in HR Operations, HR Shared Services or Employee Services. Strong experience in H2R, Global Process Ownership, HR Service Delivery, HRIS, HR Analytics and Process Excellence required. Experience with ServiceNow HRSD, Workday, SAP, Oracle or SuccessFactors is preferred. BPM/BPO, ITeS, GBS or Shared Services experience highly relevant.
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