Empower is hiring a Senior Specialist HR Operations to support critical HR operational functions with a primary focus on background verification, benefits administration, time management and compliance activities. The company offers a flexible work environment, opportunities for internal career mobility, work life balance and an inclusive culture where employees are encouraged to grow while helping customers achieve financial freedom. Financial Services 10000+ employees.
The selected candidate will coordinate and support background check processes for India and the United States, ensuring timely completion while following company policies and regulatory requirements. The role includes maintaining accurate background verification records within HR systems while ensuring data integrity and confidentiality.
The candidate will work closely with HR Operations, Talent Acquisition, Payroll, Compliance and global teams to manage compliance related queries including Central Registration Depository (CRD) processes for US operations. Responsibilities include handling employee inquiries through ServiceNow Case Management and Knowledge Management Systems, resolving issues professionally, identifying opportunities to improve knowledge resources and supporting HR process improvements.
The role also includes completing reports with high attention to detail, reviewing HR operational processes for greater efficiency, protecting confidential employee information, managing time management activities and administering employee insurance and mediclaim benefits.
Applicants should have excellent written and verbal communication skills to collaborate with US based teams, strong organizational skills, customer service orientation and the ability to manage changing priorities. Experience with Workday, ServiceNow, Sterling and Microsoft Excel is required. Knowledge of US background verification processes and US Credit Bureau practices will be an added advantage. Candidates should be comfortable working in global teams and flexible enough to support different US time zones.
Shift timings will be either 11:30 AM to 8:30 PM or 1:30 PM to 10:30 PM. The company is an equal opportunity employer committed to diversity, inclusion and providing equal employment opportunities to all qualified candidates.
