Job Description
dsm-firmenich is hiring a Manager GES H2R for its Hyderabad office. The role will lead and manage the GES H2R Hyderabad organization, driving end-to-end HR service delivery across Learning, Mobility and Benefits with a strong focus on exceptional employee experience, operational excellence, data-driven performance and continuous improvement. The selected candidate will build team capabilities, lead organizational change and implement innovative solutions across HR processes, technology and partnerships while ensuring strong governance, compliance, customer focus and alignment with global stakeholders.
The role is responsible for translating the Global Employee Services vision into clear priorities for the Hyderabad organization, positioning the team as a strategic HR partner that creates value for employees, people managers, business leaders, HR teams and global stakeholders. The candidate will lead and develop Hyderabad-based GES H2R teams across Learning, Mobility and Benefits while fostering a high-performance, customer-focused culture and building scalable capabilities for a growing organization.
Key responsibilities include continuously improving end-to-end HR service delivery by ensuring HR processes remain efficient, standardized, compliant and designed around an outstanding employee experience. The role also focuses on driving operational excellence through service management, process simplification, quality improvement, automation initiatives and effective utilization of HR technology, digital tools, analytics and partner solutions.
The selected candidate will lead key GES H2R projects, strategic initiatives and change management programs while ensuring effective execution, stakeholder engagement, successful adoption and sustainable business value. The role requires managing and influencing senior global stakeholders including HR Leadership Team members, Global HR Business Partners, Regional HR Heads, Business Leaders, People Managers, HR Effectiveness teams, internal partners and external vendors to ensure transparency, trust and alignment on service delivery expectations.
The position involves defining, monitoring and improving key performance indicators including employee satisfaction, turnaround time, accuracy, productivity, compliance, governance, risk management and cost effectiveness while leveraging data insights to continuously enhance service quality and user experience.
Candidates should possess a bachelor's degree along with strong experience in Human Resources processes and shared services. The ideal candidate will have proven people leadership, stakeholder management and influencing skills, expertise in end-to-end HR operations, operational excellence, HR process improvement, customer service excellence, HRIS platforms, HR technology, reporting, analytics, automation, change management and project leadership. Fluency in English and the ability to work in a global cross-functional environment with willingness to support European time zones are required.
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Success Stories from Candidates Placed in this Field
Madhuri Deshmukh - Mumbai
UK Realty, Andheri Mumbai
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"Hello Pallavi & Team, I would like to thank you for the wonderful job opportunity you provided. Your consistent follow-up, clear communication, and guidance throughout the process were extremely valuable. I truly appreciate your professionalism and suppo"
PARTHA PRATIM GHOSH - Delhi
Ashimara Living Private Limited, Delhi
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