Job Description
WE ARE HIRING: TOWER LEAD - WORKFORCE ADMINISTRATION
GSS HR Solutions is looking for an experienced Delivery Manager to lead end-to-end Workforce Administration and Employee Data Management operations for a global account in Bengaluru.
JOB DETAILS
• Position: Tower Lead - Workforce Administration
• Designation: Delivery Manager - BPO 6
• Location: Bengaluru
• Shift: US Shift
• Openings: 1
• Compensation: Up to 18 LPA
• Experience: 11+ years (Candidates with 12 to 18 years preferred)
• Qualification: Bachelor's degree in HR, Business Administration, Commerce, or related field (Postgraduate preferred)
KEY RESPONSIBILITIES
• Manage full employee lifecycle processes, including onboarding, transfers, promotions, compensation updates, and separations
• Oversee service delivery, SLAs, KPIs, quality, productivity, and backlog management
• Lead transitions, knowledge transfer, SOP development, go-live, and process stabilization
• Direct team managers, team leads, and operations associates
• Handle client governance, executive stakeholder meetings, and escalation resolution
• Maintain strict data privacy, access controls, audit readiness, and regulatory compliance
• Govern HRIS transactions, mass uploads, data reconciliations, and validation workflows
• Drive process standardization, automation, operational analytics, and continuous improvement
MANDATORY EXPERIENCE & TECH EXPOSURE
• Proven Workforce Administration and Employee Data Management leadership in Global HR Operations / Shared Services / HRO environments
• Experience managing complex, multi-country Hire-to-Retire operations
• Hands-on expertise with HRIS platforms: Workday, SAP SuccessFactors/HCM, Oracle HCM, or PeopleSoft
• Experience with case management platforms such as ServiceNow
• Advanced Excel proficiency, operational dashboard creation, and process documentation skills
HOW TO APPLY
Interested candidates comfortable with US shifts in Bengaluru can submit their applications through our official portal. Please include your total experience, relevant WFA/Employee Data background, team size managed, HRIS expertise, current CTC, expected CTC, and notice period when applying.
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