Job Description
Industry: Consumer Healthcare and Pharmaceutical. Employee Size: Not specified. Haleon is looking for a People Quality & Effectiveness Expert to join the team in the Greater Bengaluru Area (Hybrid). About the Role: The People Quality & Effectiveness Expert is responsible for strengthening the quality, consistency, and effectiveness of People Solutions services. Reporting to the Head of People Quality & Effectiveness, this role uses service data quality reviews, root cause analysis, HR controls, audit insight, and customer feedback to identify what is working, what needs improvement, and where action is needed. Key Responsibilities: Support the delivery and execution of HR Controls across global services. Support audit readiness, control execution, compliance monitoring, and evidence management across People Solutions services. Monitor service performance through KPIs, SLAs, NPS, dashboards, scorecards, quality reviews, and trend analysis. Identify service gaps, quality issues, process exceptions, and operational risks, using evidence-based insight to recommend practical improvements. Lead or support root cause analysis, ensuring findings are clearly documented, actions are agreed, and lessons learned are shared. Track corrective and preventive actions, remediation plans, and improvement commitments through to closure and effectiveness review. Maintain quality, RCA, controls, risk, and action repositories so that information is clear, current, and easy to act on. Support Business Continuity Planning activities including plan maintenance, testing, exercises, remediation tracking, and reporting. Ensure our Quality Assurance Framework and Governance are implemented globally. Partner with Global Process Owners and service delivery teams to translate quality insight into process improvements, control enhancements, and better employee and manager experiences. Prepare clear reporting and insight packs for governance forums, highlighting risks, themes, progress, and recommended actions. Contribute to a culture of continuous improvement by challenging duplication, reducing friction, and supporting standardised ways of working. Candidate Requirements: 8-10 years of experience in HR shared services, People Services, service delivery, operational excellence, quality, audit, compliance, risk, or continuous improvement, ideally within global, complex environments. Good understanding of HR operations, service processes, controls, and employee and manager experience. Strong analytical skills with the ability to interpret data, identify trends, and turn insight into practical action. Strong hands-on proficiency in Microsoft Power BI, including data modelling, dashboard development, visualisation, and reporting, alongside practical experience using Microsoft Power Apps. Knowledge of quality management, audit, risk, compliance, business continuity, and/or Lean Six Sigma methods. Professional certification or training in quality, risk, audit, project management, or continuous improvement is advantageous. Comfortable working with HR systems, reporting tools, and service platforms such as Workday, ServiceNow, Power BI, or equivalent tools. Work Mode: Hybrid (Greater Bengaluru Area). Job Posting End Date: 2026-11-10.
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