Job Description
Pharmaceuticals, Biotechnology, and Life Sciences. Employee size is approximately 3,500 employees supported across the Capsules & Health Ingredients (CHI) division, part of a global enterprise with more than 30 sites across five continents. Lonza is seeking an experienced Head HR Delivery CHI to lead and govern the global HR delivery framework supporting approximately 3,500 employees across the Capsules & Health Ingredients business. This role will drive HR operational excellence across payroll, benefits, global mobility, onboarding, time management, vendor governance, and HR service delivery processes. Working closely with HR leaders, business stakeholders, and external partners, the role ensures efficient, compliant, and scalable HR services while enhancing employee experience and supporting organizational growth. This is a strategic and operational leadership role that combines governance, project management, continuous improvement, and stakeholder management in a global environment. Key accountabilities include leading the design, governance, and execution of the global HR Delivery strategy across the CHI business. Driving operational excellence by continuously improving HR processes, policies, service standards, and operational controls. Governing global payroll operations, including vendor performance management, compliance oversight, risk mitigation, and end-to-end process optimization. Managing and enhancing the global mobility program, including international assignments, relocations, immigration coordination, and mobility vendor management. Overseeing global benefits administration, vendor governance, benchmarking initiatives, and harmonization opportunities. Leading onboarding and employee lifecycle processes to deliver a seamless employee experience across all operating regions. Managing strategic relationships with internal stakeholders and external service providers across payroll, benefits, mobility, and HR operations. Managing the ongoing HR Transition Services Agreement (TSA) relationship with Lonza, ensuring effective governance of payroll, HR operations, benefits, mobility, and other HR services, while driving service continuity, compliance, operational readiness, and a successful transition to future-state delivery models. Candidate requirements include 5 to 10 years of experience in HR Operations, HR Service Delivery, Onboarding, Global Mobility, Benefits Administration, and Payroll, along with an MBA or equivalent qualification in Human Resources, Business Administration, or a related field. Candidates from any industry are eligible, with preference given to professionals from the IT or Banking sectors. The role demands strong expertise in HR Operations and service delivery excellence in a global environment, demonstrated experience managing HR transformation programs, proven capability in vendor governance, deep knowledge of compliance frameworks, and excellent strategic problem-solving and executive communication skills. About Lonza: At Lonza, globally connected teams across 30 plus sites on five continents work together to manufacture medicines, guided by core values of Collaboration, Accountability, Excellence, Passion, and Integrity, while fostering a diverse and inclusive workplace.
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