City Mall is looking for an experienced and responsible HR Manager with strong knowledge of last-mile operations, delivery boys hiring, vendor hiring, and vendor onboarding. The candidate will take ownership of fulfilling manpower requirements, recruiting delivery executives and riders, onboarding new vendors, leading the recruitment team, and driving operational coordination to meet business targets.
E-Commerce and Quick Commerce
501-1000 employees
Key Responsibilities and Role Overview:
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Direct and execute last-mile operations hiring and fulfill overall ground workforce requirements.
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Manage end-to-end recruitment of delivery boys, riders, and field personnel for daily last-mile logistics.
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Oversee comprehensive vendor hiring, evaluation, contract coordination, and vendor onboarding processes.
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Identify, partner with, and onboard new staffing vendors in alignment with evolving business requirements.
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Liaise closely with external vendors for regular manpower supply, SLA adherence, and operational deliverables.
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Supervise, guide, and manage the internal HR and recruitment team to ensure high productivity.
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Guarantee that all departmental hiring needs are met within the specified turnaround time (TAT).
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Collaborate with ground operations leadership on a daily basis to assess and deploy real-time manpower.
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Monitor recruiter performance, track individual and team hiring targets, and drive sourcing efficiency.
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Generate, update, and maintain recruitment trackers, vendor matrices, and comprehensive manpower MIS reports.
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Promptly resolve recruitment bottlenecks, vendor disputes, and onboarding-related grievances.
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Facilitate seamless communication and operational alignment among HR, external vendors, and operations units.
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Support day-to-day HR administration and last-mile field operational functions.
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