Consumer Platform, Retail, Food & Beverage, Quick-Commerce, Hospitality
A fast-growing multi-channel consumer platform is seeking an entrepreneurial and visionary Chief People Officer / Head of HR to partner directly with the Founder & CEO. In this foundational "build" role based in Mumbai, the executive will design and institutionalize people systems, shape culture, and scale workforce capabilities across corporate, tech, culinary, central kitchens, supply chain, retail stores, and delivery fleets. This leadership mandate requires establishing scalable HR architectures, building robust talent pipelines, and directing multi-state operational compliance during rapid business expansion.
Key Responsibilities and Scope of Work
Act as a strategic advisor and thought partner to the Founder & CEO and executive leadership, shaping organizational design, leadership succession, and people risk management.
Define, embed, and scale organizational culture, rituals, and core values across diverse workforce segments spanning corporate, tech, culinary, supply chain, and frontline field operations.
Architect scalable organization structures, leveling frameworks, role definitions, and executive leadership pipelines.
Direct comprehensive workforce planning, strategic talent acquisition, performance management, and continuous learning programs.
Design and govern total rewards structures, competitive compensation benchmarks, benefits portfolios, and performance-linked incentive frameworks for corporate and frontline teams.
Author and execute the enterprise HR playbook to support rapid expansion across new verticals, operational channels, and regional cities.
Establish automated, agile HR operations, HRIS frameworks, and standard operating procedures designed to eliminate administrative bottlenecks.
Direct end-to-end statutory labor compliance, regulatory governance, and risk mitigation across multi-state operational footprints.
Enhance employer brand equity, talent retention, and employee engagement across both white-collar and blue-collar/gig workforces.
Requirements and Qualifications
Minimum 12+ years of progressive HR/People leadership experience, with significant exposure at an executive decision-making level.
Proven track record of building and scaling people functions from scratch within high-growth consumer-facing, multi-channel, platform, retail, F&B, hospitality, or commerce enterprises.
Demonstrated experience managing hybrid workforces comprising technology specialists, corporate staff, and distributed frontline operations (kitchens, retail stores, supply chain, delivery).
Deep functional understanding of Indian labor regulations, statutory compliances, and multi-state employment governance.
Entrepreneurial, hands-on orientation with high tolerance for ambiguity and proven ability to build processes from the ground up.
Outstanding executive presence, stakeholder management, strategic acumen, and communication capabilities.
Willingness to undertake regular market and field visits across regional operational clusters.
Bachelor's degree or MBA / PGDM in Human Resources or related discipline from a premier institution.
Additional Details
Work Location: Mumbai (with regular travel across operational markets)
Employment Type: Full Time
Recruiter: Prism HR Solutions
Subject Line for Application: "Chief People Officer / Head HR"
