Urban Company is looking for an experienced, detail-oriented Manager - People Excellence - HR Operations to run the operational backbone of the People Success function in Gurgaon. This role oversees the operational processes, teams, and external vendors responsible for delivering payroll, statutory compliance, benefits administration, and end-to-end employee lifecycle management across India and international entities. The manager will set service level agreements (SLAs), drive process automation, lead HR audits, and enhance overall employee experience.
Internet, Consumer Services, Technology Platform, 1001-5000 Employees
Key Responsibilities and Scope of Work
Oversee and manage the complete employee lifecycle: background verification (BGV), onboarding and induction revamp, confirmations, leave management, internal movements, promotions, rehires, offboarding, and exit formalities.
Manage official employee documentation including employment contracts, offer and appointment letters, transfer notices, and personnel records.
Supervise HR service delivery and employee query resolution mechanisms, defining response times, tracking escalation paths, and resolving systemic root causes.
Maintain HRMS administration, data hygiene, and data accuracy across all People systems.
Design and enhance core touchpoints across the employee journey to continuously elevate employee experience based on data and feedback.
Lead monthly payroll processing, full and final (F&F) settlements, payroll reconciliations, and reporting for Finance across domestic and international legal entities.
Ensure total adherence to Indian statutory and labor laws, supervising dedicated compliance team members and handling audits.
Administer comprehensive employee benefits including corporate health insurance, car lease policies, and the monthly ESOP exercise program.
Establish standard operating procedures (SOPs), SLAs, operational review cadences, and early-warning management dashboards.
Programme-manage internal and external statutory audits: track remediation plans, manage timelines, and interface with auditors.
Lead strategic transformation and operational projects, including payroll vendor implementation and automation of lifecycle, payroll, and compliance workflows.
Manage and mentor direct reports, oversee vendor management (commercials, contracts, SLAs, delivery), and partner across Finance, Legal, Tech, and People Success teams.
Requirements and Qualifications
5 to 8 years of solid hands-on experience in HR operations, with core exposure to payroll management and labor compliance.
Strong practical working knowledge of Indian statutory and labor regulations: PF, ESIC, Professional Tax (PT), Labour Welfare Fund (LWF), Shops & Establishments Act, and Contract Labour Regulation and Abolition (CLRA).
Demonstrated experience managing and developing a small operations team.
Hands-on proficiency with Microsoft Excel and Google Workspace tools, with advanced Excel skills (reporting, formulas, modeling) strongly preferred.
Exceptional attention to detail, analytical judgment, and organizational capabilities.
Agile mindset capable of thriving in a fast-paced, high-growth technology platform environment.
Strong cross-functional collaboration and stakeholder management skills across senior leadership, legal, tech, and finance partners.
Additional Details Work Location: Gurgaon (On-site) Work Environment: Tech-enabled home services marketplace Key Collaborators: Utkarsh Bindal (VP), Chetna Wadhwa (Director), Kushagra Varshney (GM - Rewards & People Excellence)