Job Description
About The Role
As an HR Process and System Superuser, you will support ERM global HR transformation by ensuring the effective utilization, governance, and continuous improvement of Workday and related HR processes. Operating within the Global People, Process and Technology Team, this role collaborates with global HR teams, HRIS specialists, and business stakeholders across multiple regions to elevate data quality, reporting capabilities, operational efficiency, and user adoption. The position plays a critical part in driving consistency, scalability, and operational excellence across the organization global people systems landscape.
Key Responsibilities
Serve as the subject matter expert for Workday HCM, Recruitment, Benefits, Talent, and Performance modules.
Lead and coordinate testing activities for Workday enhancements, configuration updates, and new functionality releases in partnership with HRIS teams.
Monitor and maintain global HR data accuracy and integrity through regular audits, governance controls, and proactive issue resolution.
Create, maintain, and optimize Workday reports, executive dashboards, and self-service tools to improve HR analytics and business decision-making.
Partner with global HR teams to gather operational requirements, refine enhancement requests, and implement effective system solutions.
Manage organizational changes, restructuring activities, and workforce data updates, including executing mass data uploads through Workday EIBs.
Support the integration of acquired employees and newly transitioned business units into ERM HR processes and Workday ecosystem.
Identify opportunities to standardize and streamline HR processes, enhance system configurations, improve user experience, and drive overall operational efficiency.
Drive user adoption and effective utilization of Workday across global teams by delivering expert guidance, user training, and ongoing operational support.
What You Will Bring
Strong hands-on experience with Workday HCM, covering business processes, custom reporting, dashboards, domain security, talent, performance, recruitment, absence, and benefits modules.
Proven experience managing Workday testing activities, system enhancements, and change requests alongside technical and functional stakeholders.
Demonstrated ability to create and analyze complex Workday reports and dashboards supporting organizational talent metrics.
Experience collaborating with global stakeholders across multiple countries and time zones.
Deep understanding of core HR operations, data governance, process optimization, and system adoption methodologies.
Experience managing data quality audits, mass data corrections, and HR compliance standards.
Advanced Microsoft Excel skills combined with strong analytical and problem-solving abilities.
Proven capability to balance competing priorities, manage stakeholder expectations, and deliver high-standard outcomes in a fast-paced environment.
Preferred Qualifications
Prior experience supporting full-scale Workday implementations, major version upgrades, or broader HR transformation programs.
Exposure to global shared services or Global Capability Centre (GCC) operations.
Hands-on experience with Workday EIBs, mass data uploads, system integrations, and organizational restructuring workflows.
Familiarity with process automation, digital transformation, and AI-enabled HR technology solutions.
Formal Workday certifications or relevant HRIS credentials.
About The Company
Environmental Services and Sustainability Consulting
5,001 to 10,000 employees
ERM is the world largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance (ESG) challenges. The organization brings together a global community of experts to deliver meaningful impact for clients and the planet. The Global Delivery Centre (GDC) serves as ERM global operating backbone, providing high-quality enablement services across Finance, HR, IT, and Commercial Operations to keep global operations running seamlessly, efficiently, and consistently.
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