Job Description
FirstCry.com is hiring an Assistant Manager – HRBP in Mumbai to partner directly with their Logistics and Last-Mile Delivery operations teams. The position acts as the single point of contact (SPOC) for assigned distribution centers and delivery hubs, driving high-volume blue-collar recruitment, operational HR compliance, and workforce productivity.
Key Responsibilities
Mass Hiring & Manpower Planning:
Execute end-to-end mass recruitment for blue-collar roles (Delivery Riders, Warehouse Associates, Loaders, Supervisors).
Forecast manpower needs aligned with delivery volumes, ensuring adequate staffing during peak and festive periods.
Partner with external manpower vendors and manage recruitment pipelines for replacements and expansions.
Field HR Operations & Employee Relations:
Serve as HR SPOC for hubs, distribution centers (DCs), and delivery locations, conducting regular field visits.
Oversee joinings, onboarding logistics, deployment, attendance, and exit formalities.
Resolve employee grievances, handle misconduct investigations, and execute engagement drivers to curb attrition.
Vendor Management & Statutory Compliance:
Monitor vendor compliance regarding PF, ESIC, salary disburstments, and labor regulations.
Coordinate with internal payroll teams for attendance validation and manage Shops & Establishment compliance and audits.
Workforce Analytics & Productivity:
Track key operational HR metrics including rider utilization, attendance trends, attrition, and deliveries per rider.
Collaborate with Operations Managers to optimize workforce efficiency and field productivity.
Candidate Requirements & Qualifications
Experience: 3–10 years of hands-on HR experience in E-commerce, Logistics, Last-Mile Delivery, Retail, or Warehouse management.
Core Competencies:
Proven track record in blue-collar / high-volume mass hiring.
Solid knowledge of employee relations, field operations, vendor compliance, and labor laws.
Willingness and flexibility to conduct frequent field visits across delivery hubs.
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Success Stories from Candidates Placed in this Field
Prabhat - Noida
Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
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Kalki - Bangalore
The Purple Turtles, Bangalore - Asst HR Manager
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