Job Description
Robust Kommerce enables global fashion brands to successfully enter and scale in the Indian market through sharp retail execution and best-in-class consumer experiences. Focused on premium fashion retail, the company builds and operates omnichannel retail ecosystems that combine deep market expertise, operational excellence, and technology-driven commerce solutions to help international brands thrive in India’s dynamic fashion landscape.
We are seeking an experienced Retail Training Manager preferably from Offline Retail or Hospitality Management industries with minimum 6 years and maximum 10 years of work experience to design, implement, and lead impactful learning and development initiatives that enhance retail employee performance, product knowledge, and operational excellence for international brand offline retail stores owned and operated by Robust Kommerce in India. The Retail Training Manager will play a critical role in shaping and executing training strategies aligned with brand business objectives, including leading brands such as MANGO, NAUTICA and NEXT, while fostering continuous learning and professional growth across Operations teams both inside and outside the stores.
This role will be responsible for building a structured Retail learning ecosystem, identifying capability gaps, and delivering scalable training programs with effective use of technology that drive measurable improvements in store employee productivity, performance, and customer experience.
Training Strategy Development & Execution
Design and implement comprehensive seasonal product training programs by effectively liaising with brand teams.
Identify training needs through performance analysis, feedback, and business objectives and drive retail KPIs at stores.
Create training materials including manuals, presentations, videos, and e-learning modules through collaboration and effective use of technology.
Selling Skills & Process Training
Deliver training related to consumer approach, selling and grooming skills, and operational processes.
Ensure teams stay updated on new product launches, features, and updates.
Collaborate with product and operations teams to ensure accurate training content.
Team Development
Coach employees to improve productivity, performance, and customer experience.
Support managers in developing team capability and leadership skills.
Conduct refresher sessions and skill enhancement workshops.
Training Delivery
Conduct instructor-led training sessions at key doors, seasonal workshops, and regular virtual training programs.
Use interactive training methods such as simulations, role-plays, and case studies.
Ensure training programs are engaging and effective.
Performance Evaluation
Track and measure training effectiveness using KPIs and feedback.
Monitor employee performance improvement after training interventions.
Continuously improve training programs based on data and feedback.
Documentation & Compliance
Maintain training records, training calendars, and progress reports.
Ensure training programs comply with company policies and industry standards.
Robust Kommerce operates in premium fashion retail and focuses on building and operating omnichannel retail ecosystems for international consumer-facing brands in India. The role will support international brands including MANGO, NAUTICA and NEXT.
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Success Stories from Candidates Placed in this Field
Manish Sharma - Bengaluru
Jois Design House, Bengaluru- HR Manager
★★★★★
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Muskan - PUNE
STIRIDELY SOLUTIONS, PUNE - Executive Trainee- HR
★★★★★
"Pallavi Mam, I need to share a happines with you that a got selected as a Executive Trainee- HR for STIRIDELY SOLUTIONS - PUNE. Thanku so much for you support and you helped me thanks once again for that. Hope will connect in future again. Also your service was very good it honestly helped me a lot and i am genuinely satisfied with your service thank you so much mam"
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