Job Description
Delta Technology Hub is seeking a Manager HR Platforms and Delivery to lead a newly formed DTH delivery pod consisting of several individual contributors supporting HR platforms across SAP, ServiceNow, and other connected HR applications. The role is responsible for people leadership, program management, system implementation execution, operational readiness, delivery quality, and cross-functional coordination with onshore product owners, HR stakeholders, IT partners, and vendors. The manager will also ensure the team is positioned to support AI-enabled operational support and evolving automation requirements across the HR technology landscape.
People Leadership & Delivery Management
Lead and develop a team of individual contributors across SAP and ServiceNow-facing roles. Establish clear goals, execution routines, quality standards, and mentorship practices.
Own team delivery outcomes by prioritizing work, managing capacity, reducing execution risk, and ensuring timely and high-quality delivery across multiple workstreams.
Build an inclusive, high-trust environment aligned with DTH behavioral expectations including servant leadership, collaboration, communication, and results.
Program Management & System Implementation Leadership
Lead end-to-end delivery rhythms for system implementation work including requirements intake, planning, testing coordination, cutover readiness, and stabilization.
Coordinate issue triage, escalation paths, and cross-system dependencies while ensuring clear handoffs between offshore execution and onshore decision ownership.
Establish repeatable documentation and operational readiness practices including SOPs, process flows, and knowledge artifacts to reduce single points of failure and improve operational continuity.
SAP Functional Leadership
Provide SAP leadership coverage sufficient to guide SAP specialists working in time and payroll operational support, reporting, reconciliations, interface monitoring, and documentation.
Ensure the team delivers consistent monitoring, issue analysis, structured findings, and single source of truth documentation for SAP configurations, schemas, and business rules through an observational documentation model.
Maintain appropriate operating boundaries between offshore execution and onshore retained authority, with design and approval decisions retained onshore.
ServiceNow Delivery & Platform Governance Leadership
Demonstrate a strong understanding of ServiceNow platform capabilities, architecture, and core components including workflows, data structures, and integrations.
Provide informed oversight to development resources and ensure scalable and well-governed ServiceNow solutions.
Oversee ServiceNow execution for HR and enterprise service delivery use cases including workflow automation, configuration enhancements, and backlog reduction.
Partner with stakeholders to translate business needs into scalable solutions and enable continuous improvement through reporting, insights, and performance analytics where applicable.
AI Fluency & Enablement
Demonstrate an applied understanding of AI concepts in enterprise operations to help shape practical and compliant adoption patterns, including AI-enabled operational support and troubleshooting foundations.
Identify opportunities to streamline operations and improve user experience through automation and self-service patterns.
Minimum Qualifications
Demonstrated people leadership experience leading multi-skill delivery teams and mentoring others at scale, with Grade 8 expectations including thought leadership, mentoring, and strategic initiative ownership.
Strong program management and system implementation leadership experience across requirements, testing and UAT, cutover readiness, and stabilization.
Deep SAP functional understanding, ideally in payroll, time, or adjacent HR SAP domains, sufficient to guide specialists handling production reporting, reconciliation, interfaces, and operational documentation.
Working knowledge of ServiceNow delivery and platform practices including workflows, configuration, governance, disciplined change, release, and testing.
Executive-ready communication skills with the ability to communicate transparently and appropriately across cultures and translate technical work into business impact.
Preferred Qualifications
Experience supporting HR Service Delivery, employee-facing service operations, and case management patterns.
Experience building operational reporting, dashboards, and performance insights to support leadership decision-making.
Experience working in regulated enterprise environments with strong governance, audit readiness, and access controls.
The role involves leading HR technology delivery across SAP, ServiceNow, and connected HR applications while coordinating with HR, IT, product owners, vendors, and other stakeholders. The position is based in an on-site work environment in Bengaluru, Karnataka.
Recruiter Contact Details Locked
To view company contact information, email, phone number, and apply to this job directly, please register or login first.
Success Stories from Candidates Placed in this Field
Aditya Singh - Noida
WSP, Noida
ā
ā
ā
ā
ā
"It was a great experience exploring job opportunities through your portal. The application process was very simple and convenient, and it was easy to connect with the respective companies and recruiters via email. The platform was extremely helpful throughout my job search and made the overall process much more efficient. Thank you for providing such a user-friendly and valuable platform."
Karishma Bhatia - Noida
Propoint SPN Pvt. Ltd., Noida
ā
ā
ā
ā
ā
"I successfully got placed through this portal and I am pleased with the support provided by the recruitment team and dedication towards finding a job which aligns with my domain. I am greatful for
the exceptional service. Thankyou!"
Want to crack a role like this? Let our placement experts help you.
Chat on WhatsApp