Job Description
Title: HR Business Partner (HRBP) Manager
Job Category: Human Resources / HR Business Partner
Description:
Experience: 6-10 years
Location: Turbhe, Navi Mumbai
Department: Human Resources
Reports To: Head - HRBP
Industry: BPO / ITES / Customer Experience & Operations Management
Qualification: Bachelor's in HR / Business Administration; MBA / PGDM in HR preferred
About the Role:
Hiring an experienced HRBP Manager to partner with business leaders and drive people strategies aligned with business objectives across BPO operations.
Key Responsibilities:
Partner with business leaders to align HR strategies with operational goals.
Drive workforce planning, organizational effectiveness, talent management and change initiatives.
Manage employee grievances, disciplinary matters, investigations and conflict resolution.
Drive goal setting, appraisals, calibration, PIPs and performance review completion.
Identify talent, support succession planning and partner with L&D on capability development.
Lead employee engagement and retention initiatives, including skip-levels, focus groups and stay interviews.
Analyse attrition, absenteeism, engagement, productivity and headcount trends and recommend interventions.
Ensure compliance with labor laws, statutory requirements and organizational policies.
Prepare HR dashboards and present actionable insights to business stakeholders.
Collaborate with Talent Acquisition for timely hiring and effective onboarding.
Preferred Candidate:
6-10 years of HR experience with minimum 3 years as an HRBP in BPO / ITES.
Experience supporting voice, non-voice or shared services operations.
Experience managing HR for 1,500-2,000+ employees preferred.
Strong knowledge of Employee Relations, Performance Management, Talent Development and labor compliance.
Strong stakeholder management, influencing, communication and problem-solving skills.
Proficiency in HRMS, Microsoft Excel and PowerPoint.
Exposure to high-volume hiring and workforce planning in a BPO environment preferred.
Success Measures:
Attrition reduction and employee engagement scores.
Performance review completion and grievance resolution TAT.
Critical-position hiring and internal promotions/succession.
HR compliance and business stakeholder satisfaction.
Job Type: Full Time
Functional Area: Human Resources / HR Business Partner
Career Level: Manager
Country: India
State: Maharashtra
City: Navi Mumbai
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Success Stories from Candidates Placed in this Field
Indusha Rao - Bangalore
ERBrains, Bangalore
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"It was very nice working with your team, I was getting good number of opportunities and the team was always available whenever needed. Thanks again for all the support and help, I got placed as HR manager in ERBrains"
Mohammad Irfan
Jan Sahas Foundation
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"Dear Team,
Thankyou somuch for helping me to get new opportunity,
I have been using your services since November 2025, and I am pleased to share that I have been selected for a position with a reputable and stable company as an Assistant Manager ā HR & HRMS through your portal.
It has been a very positive experience working with your platform, and I sincerely appreciate the support provided throughout my job search.
Thank you for your assistance. I will certainly reach out again in the future if I require any further support."
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