Job Description
Lead and manage end-to-end global HR service delivery across US/UK, EMEA, and APAC regions.
Own HR operations across Talent Acquisition, Employee Data Management (EDM), Workforce Management (WFM), Payroll, Exit Management, and Hire-to-Retire (H2R) processes.
Manage client relationships and executive governance, acting as a strategic partner for global clients and senior stakeholders.
Drive service delivery performance through effective management of SLAs, KPIs, productivity, quality, and FTE optimization.
Lead transitions, knowledge transfer (KT), Center of Excellence (COE) setup, SOP development, SOW/MSA governance, and process stabilization.
Identify and implement automation, process excellence, standardization, and HR transformation initiatives.
Own operational and commercial performance, including cost management, revenue levers, and account profitability.
Lead large HR service delivery teams, develop leadership capabilities, and drive succession planning.
Partner with business and client stakeholders to identify opportunities for improving service quality, efficiency, scalability, and customer experience.
Monitor operational dashboards and performance metrics to identify risks, gaps, and opportunities for continuous improvement.
Drive workforce planning, capacity management, productivity enhancement, and resource optimization across global delivery operations.
Manage complex escalations and ensure timely resolution of service delivery, people, and client-related issues.
Leverage Workday and other HR technology platforms to enhance HR service delivery and operational efficiency.
Ensure adherence to governance frameworks, contractual commitments, SLAs, quality standards, and operational controls.
Lead transformation programs and ensure successful implementation of new processes, technologies, and operating models.
Provide strategic leadership to build scalable and commercially sustainable global HRO operations.
Location: Bangalore
Experience: 15β17 Years
Industry: BPO / HRO / HR Service Delivery
Shift: 24/7 / Rotational Shift β Flexibility Required
Key Skills: Global HRO, HR Service Delivery, Talent Acquisition, Employee Data Management, Workforce Management, Payroll, Exit Management, Hire-to-Retire, Client Management, Executive Governance, SLA Management, KPI Management, Productivity, FTE Optimization, Transitions, COE Setup, Knowledge Transfer, SOP, SOW, MSA, Automation, Process Excellence, HR Transformation, Cost Management, Account Profitability, People Leadership, Succession Planning, Workday
Preferred Profile: Senior HRO/HR Service Delivery leaders with 15β17 years of experience and strong exposure to global HRO operations, client-facing delivery leadership, large-scale team management, transitions, transformation, and Workday. Candidates should demonstrate strong operational and commercial ownership, executive stakeholder management, people leadership, and the ability to drive productivity, profitability, and continuous improvement. Willingness to work in a 24/7 rotational environment is mandatory.
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