Job Description
Lead and manage end-to-end HR service delivery operations for global clients.
Oversee HR Shared Services, HR Outsourcing (HRO), and Hire-to-Retire (H2R) processes.
Manage service delivery across key HR functions, including Learning & Development, Talent Acquisition, Resourcing, and workforce-related services.
Lead and manage delivery teams, ensuring achievement of service quality, productivity, SLA, and operational targets.
Drive workforce planning, resource allocation, capacity management, and capability development.
Partner with global clients and stakeholders to understand business requirements and ensure effective service delivery.
Manage client relationships, stakeholder expectations, governance processes, and operational escalations.
Drive HR transformation, process standardization, automation, and continuous improvement initiatives.
Identify process gaps and implement solutions to improve operational efficiency and service quality.
Support the implementation and optimization of HR technology platforms and digital HR solutions.
Work with systems such as Workday, SAP SuccessFactors, Oracle HCM, and other HR technology platforms.
Utilize analytics, automation, and AI-enabled solutions to improve HR operations and decision-making.
Establish and monitor delivery metrics, dashboards, KPIs, and performance reports.
Lead team performance management, mentoring, coaching, and capability-building initiatives.
Collaborate with cross-functional teams and international stakeholders across different geographies.
Ensure compliance with defined processes, policies, governance standards, and client requirements.
Support HR transformation programs and strategic initiatives to enhance global service delivery.
Location: Bengaluru
Experience: 14+ Years
Mandatory Managerial / Delivery Experience: Minimum 4+ Years as a Manager or Delivery Manager
Language Requirement: German B2+ Certification Mandatory
Function: HR Shared Services / HRO / Global HR Service Delivery
Key Areas: Hire-to-Retire (H2R), Learning & Development, Talent Acquisition, Resourcing, Workforce Planning, HR Transformation, Process Standardization, Global Delivery Management, Stakeholder Management, Client Management, Service Delivery Governance, HR Technology
Key Skills: HR Shared Services, HR Outsourcing, HRO, H2R, Global Service Delivery, Delivery Management, Workforce Planning, Talent Management, Learning & Development, Talent Acquisition, Resourcing, HR Transformation, Process Excellence, Stakeholder Management, Client Management, Service Delivery Governance, Workday, SAP SuccessFactors, Oracle HCM, Automation, Analytics, Artificial Intelligence, Team Leadership
Preferred Profile: Candidates with 14+ years of relevant experience in HR Shared Services, HRO, or global HR service delivery, including at least 4 years of managerial or delivery management experience. German language certification at B2 level or above is mandatory. Experience in leading global HR delivery teams, managing stakeholders and clients, driving HR transformation, workforce planning, and HR technology initiatives is preferred.
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Success Stories from Candidates Placed in this Field
Ashwini - Mumbai
LDS Infotech, Andheri Mumbai
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NEHA SINGH - Noida
HR Manager - Tekshapers, Noida
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