Job Description
Experience: 12-18+ Years
Location: Mumbai
Industry Preference: BPM / BPO / ITeS / GBS
Role: Senior Manager - HR Operations / HR Shared Services
Description:
Latinum HR is hiring a senior HR Operations leader to manage large-scale HR Shared Services, Employee Services and end-to-end Hire-to-Retire processes.
Key Responsibilities:
Lead HR Operations and Employee Services delivery, H2R lifecycle processes, HR Helpdesk, case management, employee queries, HRIS, dashboards and operational analytics. Drive global process standardization, governance, compliance, audit readiness and vendor management.
Lead HR transformation initiatives including Lean, Six Sigma, Kaizen, automation, RPA and GenAI. Manage service delivery, SLA/KPI performance, team capability, capacity planning and multi-location operations. Partner with HRBPs, COEs, Payroll, Finance, IT/HR Tech and business leaders.
Requirements:
12-18+ years of experience in HR Operations, HR Shared Services or Employee Services. Strong experience in H2R, Global Process Ownership, HR Service Delivery, HRIS, HR Analytics and Process Excellence required. Experience with ServiceNow HRSD, Workday, SAP, Oracle or SuccessFactors is preferred. BPM/BPO, ITeS, GBS or Shared Services experience highly relevant.
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Success Stories from Candidates Placed in this Field
Eshita Mourya - Pune
Sourayan Technologies Pvt. Ltd., Pune
★★★★★
"Thank you for your support. I was successfully placed as an HR Executive in Pune in June 2025 and had a very satisfying experience. I'm now looking for a location switch to Noida and
trusting your services again."
Selvi.k - Bangalore
ARON Universal client/ El Populo Tech Solutions Pvt Ltd Consultant, Bangalore
★★★★★
"I am really really happy and grateful to share with you this moment that I have received an offer from Aron Universal Limited as a Senior Executive HR and I wanted to take a moment to express my sincere gratitude to Pallavi Team for the support you have provided from the beginning. Your assistance has been invaluable to me during this time. Your expertise and timely responses have greatly contributed to the progress and success from the beginning till my job search. Thank you so much again team for the entire support over call.
Thank you so much"
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