Job Description
Position: Senior Manager β HR Operations / HR Shared Services
Location: Mumbai
Experience: 12β18+ Years
Industry Preference: BPM / BPO / ITeS / GBS
Functional Area: HR Operations / HR Shared Services
Latinum HR is hiring a Senior Manager β HR Operations for a strategic leadership role focused on HR Shared Services, Employee Services, global process standardization and HR transformation.
Key Responsibilities:
Lead end-to-end HR Operations and Employee Services delivery.
Manage global process standardization and GPO governance.
Lead Hire-to-Retire (H2R) processes including onboarding, transfers, promotions, employee data changes, exits and final settlements.
Manage HR Helpdesk, case management, employee queries and SLA/KPI performance.
Ensure HR data integrity and manage HRIS, dashboards, reporting and operational analytics.
Drive process excellence through Lean, Six Sigma, Kaizen, automation, RPA, GenAI and digital transformation.
Manage governance, compliance, audit readiness, risk controls and vendor relationships.
Lead teams, capability building, capacity planning and multi-location HR operations.
Manage stakeholders across HRBPs, COEs, Payroll, Finance, IT/HR Tech and business leadership.
Drive continuous improvement and transformation across HR service delivery.
Required Skills:
HR Operations / HR Shared Services
Employee Services
Hire-to-Retire (H2R)
Global Process Ownership (GPO)
HR Service Delivery
HR Transformation
Case Management
HRIS and HR Analytics
ServiceNow HRSD
Workday / SAP / Oracle / SuccessFactors
Process Excellence and Automation
Strong Team Leadership and Stakeholder Management
Preferred Experience:
Large-scale, multi-location and global HR Operations.
BPO / BPM / ITeS / GBS / Shared Services environment.
Experience leading HR Operations transformation and service delivery.
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Success Stories from Candidates Placed in this Field
Arundeep Singh - Gurgaon
βͺStratex Consulting Services, Gurgaon
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"Amazing Team; Helped whenever required easily accessable? Best consulting Team"
Laxmi
OUTBOOKS UK MNC, Gurgaon
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"I want to say a bigggggggggggg
THANKS
to the team
and especially you for sharing such amazing opportunities and openings of HR.
I am deeply glad to share I have received an offer from one of the organisation "OUTBOOKS" and will be joining on from Monday 19th sept.
Thanks for providing these services to me and also I would be sharing about this service to my friends who are looking for opportunities in HR domain.
Once again a big thank and
deepest gratitudeβ«"
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