This role is accountable for managing the lifecycle of the extended/contractual workforce across PAN India, comprising associates delivering critical services such as network installation and retail sales. The position requires strategic business partnering with business leaders and managing a large workforce ecosystem of approximately 8,000–12,000 associates. Strategic Business Partnering: Partner with business heads to identify and address workforce requirements across geographies.
Independent Productivity Partnering: Work closely with leaders to drive workforce productivity in an optimal manner.
Partner Ecosystem Management: Coordinate with staffing partners to fulfill mandates and ensure seamless onboarding aligned with functional requirements.
Manage end-to-end associate lifecycle including onboarding, payroll, performance, grievance handling, attrition, and exit processes in collaboration with agency partners.
Design Thinking & Solutioning: Develop scalable workforce solutions through design thinking and proactive problem-solving.
Grievance Handling: Address associate grievances effectively to ensure engagement and satisfaction.
Attrition Management: Monitor attrition trends and implement retention strategies.
The ideal candidate should demonstrate strong business partnering skills, execution excellence, stakeholder management, and high learning agility. The role requires an independent and proactive professional capable of managing complex workforce ecosystems and driving productivity outcomes.
Industry: Telecom
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