Job Description
Smaaash Entertainment Pvt. Ltd. is hiring a Learning & Development (L&D) Manager for West & South Region operations based in Andheri East, Mumbai. This is a 6 Days Working role with 1 rotational off for experienced professionals with strong expertise in Learning & Development and HRD functions. Key responsibilities include designing and implementing onboarding, SOP, soft skills, and operational training programs, conducting Training Needs Analysis (TNA) and capability-building initiatives, leading classroom, on-the-job, and refresher training sessions, driving employee engagement, coaching, and performance improvement plans, supporting audits, center launches, and operational training requirements, tracking training effectiveness, KPIs, and employee development metrics, and managing LMS tools, e-learning initiatives, and learning adoption. Preferred industry background includes Hospitality, QSR, Retail, Entertainment, or Customer Service industries. Candidates should possess strong communication, presentation, facilitation, coaching, stakeholder management, SOP training, and employee development skills with hands-on experience in LMS platforms and digital learning tools. Immediate or 15 Days joiners are preferred. Candidate should be comfortable managing Mumbai and South region operations.
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