Job Description
The P&C Lead, Human Resources oversees a team of P&C Coordinators to deliver high-quality centralized HR services across multiple global regions. This role ensures smooth resolution of employee queries, upholds service quality standards, and drives operational excellence through continuous improvement. Partnering with P&C Business Partners, Centers of Expertise, and global stakeholders, the Lead delivers scalable HR solutions while fostering a positive and consistent employee experience. Under Team Leadership and Supervision, you will lead and manage a team of P&C Coordinators, distribute workload, set priorities, monitor performance against defined SLAs, and foster a high-performing collaborative team culture. HR Operations and Service Delivery duties involve driving accountability for query resolution, case closures, escalation handling, and updating team SOPs for consistent execution. For Continuous Improvement and Compliance, the Lead ensures alignment with global and local policies, statutory compliance, audit standards, and data privacy norms, while leveraging dashboards to monitor risk management. Reporting responsibilities include producing daily, weekly, monthly, quarterly, and annual metric dashboards, tracking KPIs like SLA adherence, case turnaround time, CSAT, and error rates to enhance the employee experience. The position also manages stakeholder expectations, handles complex escalations, and leverages advanced systems including Oracle HRMS and ServiceNow to oversee employee transactions, streamline case management, and drive technology improvements across regional markets including EMEA, NA, LATAM, and APAC. Restaurants, Food and Beverage Services, Hospitality
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Success Stories from Candidates Placed in this Field
Indusha Rao - Bangalore
ERBrains, Bangalore
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"It was very nice working with your team, I was getting good number of opportunities and the team was always available whenever needed. Thanks again for all the support and help, I got placed as HR manager in ERBrains"
PARTHA PRATIM GHOSH - Delhi
Ashimara Living Private Limited, Delhi
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"I sincerely thank Pallavi & Team for their unwavering support during one of the toughest phases of my career. After being laid off in Dec 2022, I struggled to find the right opportunity. Their guidance, motivation, resume support, interview assistance, and constant encouragement kept me going. Today, I'm grateful to have joined Ashimara Living Pvt. Ltd. (Your Space), Delhi, through their support. Special thanks to Pallavi, Rahul Soni, Yogita, Harshita, and the entire team for helping me rebuild my career."
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