Job Description
Role: Team Lead - H2R Quality Lead
Experience: 5-10 Years
Location: Pune, Maharashtra
Domain: Hire to Retire (H2R) / Human Resources Operations
WE ARE HIRING | Team Lead - H2R Quality Lead
Are you an experienced H2R professional with strong expertise in quality control, process audits, Root Cause Analysis (RCA), and continuous improvement? We are looking for a dynamic Team Lead - H2R Quality Lead to drive quality, compliance, and operational excellence.
Qualification: Graduate / Postgraduate preferred (B.Com / M.Com or postgraduate degree in Human Resources is a plus)
Key Responsibilities:
* Demonstrate strong understanding of the end-to-end Hire to Retire (H2R) lifecycle, including Master Data Management (MDM), Employee Benefits, Talent Acquisition, and Statutory Audits.
* Lead end-to-end Quality Control (QC) operations and ensure adherence to Critical to Quality (CTQ) parameters, SOPs, policies, and compliance requirements.
* Review audit findings, identify quality gaps, and recommend corrective and preventive actions.
* Ensure daily audits are completed and results are communicated to internal and external stakeholders.
* Conduct Root Cause Analysis (RCA) and 5 Whys analysis to identify errors and implement sustainable preventive measures.
* Ensure timely and accurate completion of team deliverables in accordance with established standards and policies.
* Monitor and achieve SLA, KPI, Turnaround Time (TAT), and accuracy targets.
* Identify process gaps and drive continuous improvement initiatives.
* Manage internal reporting, SLA adherence, and operational performance.
Required Skills & Competencies:
* Expert knowledge of the Hire to Retire (H2R) domain
* Strong quality control and audit management skills
* Root Cause Analysis (RCA) and 5 Whys methodology
* Excellent analytical and problem-solving abilities
* Strong communication and stakeholder management skills
* Proficiency in MS Office and Advanced Excel
* Experience in Human Resources Outsourcing (HRO) operations and familiarity with ERP systems like SAP is a plus
How to Apply:
Interested candidates can share their updated CV along with your total experience, relevant experience, current location, preferred location, current CTC, expected CTC, notice period, highest qualification, and PF account status.
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