Job Description
The organization is hiring a Learning & Development Lead responsible for driving organization-wide training, service excellence, and behavioral transformation initiatives. The role focuses on shaping a strong service culture and elevating employee experience across the organization. Key responsibilities include identifying learning and development needs across the organization, designing and delivering grooming, etiquette, behavioral and service excellence programs, and building structured L&D frameworks and training modules. The role also involves enhancing communication, presentation, and interpersonal skills across teams, leading soft skills development programs, and implementing behavioral transformation initiatives. The candidate will bring best practices from hospitality, aviation, luxury retail, or other service-led industries to strengthen organizational culture. This is a high-visibility leadership role with strong ownership over service excellence strategy and cultural transformation. The ideal candidate should have strong expertise in corporate training, behavioral development, grooming standards, and service excellence programs, along with excellent communication and influencing skills and a hands-on execution mindset.
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Success Stories from Candidates Placed in this Field
Prabhat - Noida
Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
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