Job Description
Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, with approximately 150,000 colleagues across the globe. MUFG focuses on building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, MUFG promotes a people-first culture that encourages diverse ideas, collaboration, innovation, speed, and agility while investing in talent, technologies, and tools that empower employees to own their careers.
The VP - Benefits Administration GHR role will lead and oversee the MGS Benefits team responsible for delivering benefits administration and operational support services across the EMEA, APAC, and North America regions. The role will ensure effective execution of benefits processes, governance, data management, and employee support activities relating to health, risk, retirement, and wellbeing programs.
The position will act as the operational centre of excellence for benefits, providing leadership, oversight, and continuous improvement across benefits administration, vendor coordination, reporting, and service delivery. The role will partner closely with regional Benefits teams, HR, vendors, and internal stakeholders to drive operational excellence, enhance employee experience, maintain data integrity, and identify opportunities for process standardisation and efficiency.
Lead and manage the MGS Benefits team supporting EMEA, APAC, and North America benefits operations, ensuring delivery against agreed service levels, quality standards, and business objectives.
Oversee the administration of employee benefit programs including private medical, life insurance, disability benefits, retirement and pension plans, flex benefits, and wellbeing programs.
Provide day-to-day leadership, coaching, and development for Benefits team members, ensuring effective workload management, capability building, and succession planning.
Act as the escalation point to determine the best course of action for complex Tier 2 benefits queries.
Oversee benefits training delivered to AskHR.
Ensure accurate maintenance, validation, and governance of benefits data across HR systems, vendor platforms, and reporting tools.
Oversee the administration and ongoing management of benefits data within the Global Insights platform, ensuring data quality, reporting accuracy, and compliance with governance standards.
Drive continuous improvement initiatives by identifying opportunities for process optimisation, automation, standardisation, and service enhancement across benefits operations.
Develop, maintain, and document standard operating procedures, controls, and process documentation to support a consistent and scalable service model.
Partner with regional Benefits teams to support annual benefits activities including enrolments, renewals, employee communications, training, and vendor management activities.
Coordinate and oversee benefits-related reporting, audits, and compliance activities, ensuring adherence to local regulatory requirements, internal controls, and governance standards.
Support the implementation of new benefits programs, system enhancements, and strategic benefits projects.
Build and maintain effective relationships with internal stakeholders, HR teams, third-party vendors, and regional Benefits leads to ensure seamless service delivery.
Monitor operational performance through established metrics and reporting, providing insights and recommendations to improve effectiveness, employee experience, and service outcomes.
Champion a culture of operational excellence, continuous learning, and customer service within the MGS Benefits team.
Functional and Technical Competencies
Strong knowledge of employee benefits administration including medical, life, disability, absence, pension, wellbeing, and leave.
Experience leading HR or benefits operations teams within a shared services or global business environment.
Knowledge of EMEA, APAC, and North America benefits processes and governance requirements.
Strong stakeholder management and relationship-building skills.
Experience managing employee and HR query resolution through service delivery channels.
Strong analytical and problem-solving skills with the ability to identify process improvement opportunities.
Experience working with HR systems, benefits platforms, and data management tools.
Ability to analyse benefits data and produce meaningful insights and reporting.
Experience developing and implementing standard operating procedures and controls.
Strong project management and change management capabilities.
Essential Requirements
Proven people leadership and team management experience.
Strong organisational and prioritisation skills.
Excellent communication and influencing skills.
Strong attention to detail and focus on data accuracy.
Advanced Excel and reporting skills.
Customer-focused mindset with a commitment to service excellence.
Education and Qualifications
University degree or equivalent experience.
MUFG is an equal opportunity employer and considers employees its key assets and fundamental to its long-term growth and success. MUFG is committed to hiring based on merit and organisational fit and maintains an inclusive approach to employment.
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