Description: We are looking for a dynamic HR Service Delivery Associate Manager to lead service delivery operations, drive process excellence, manage stakeholder relationships, and ensure high-quality HR support in a fast-paced global environment. Responsibilities include managing end-to-end Leave Management and Employee Services operations, driving SLA, KPI, and OLA performance management, leading process improvement and operational excellence initiatives, managing client relationships and service delivery governance, handling escalations and ensuring timely issue resolution, leading and mentoring teams, supporting business continuity, compliance, data security and quality standards, and delivering reporting, analytics, and performance insights. Candidates should have expertise in HR Operations, HR Shared Services, Leave Administration, Employee Data Management, HRMS platforms such as Workday, SAP, Oracle, and SuccessFactors, Service Delivery Management, Stakeholder Management, Team Leadership, Process Excellence, Advanced Excel, Reporting, and Customer Service.