Worldline is an international payments technology company operating at the heart of the global payments industry. The company develops solutions that support millions of businesses worldwide, from local businesses and growing companies to international banks. Worldline operates across global markets and is focused on shaping the evolution of payments technology while helping its people accelerate their careers.
As an international company undergoing significant transformation and rapid growth, Worldline places strong emphasis on employee growth and development. The company is seeking a Senior L&D Manager to join its India team and work closely with the Global People Development team. The role will play a crucial part in establishing a global learning competence center and coordinating learning projects across the organisation.
The selected candidate will collaborate closely with HR communities, subject matter experts, business leaders, and other stakeholders to identify learning needs, develop learning solutions, and successfully implement these solutions across the organisation.
Objective:
Worldline is seeking a senior Learning & Development professional who excels at end-to-end programme and project delivery with a strong focus on upskilling across the organisation. The ideal candidate should combine strong project management capabilities with deep expertise in learning design, content development, and learning delivery.
Strong experience with advanced AI tools for content development is an important requirement of the role. The candidate should have a passion for evolving Learning & Development toward an AI-first mindset and be comfortable challenging traditional L&D approaches to create a more business-centric learning environment.
The role places strong emphasis on on-demand and agile delivery of learning objectives, supported by a balanced combination of experiential learning, social learning, and formal learning approaches.
Key Activities and Responsibilities:
Lead and manage complex projects in an international environment and cross-functional L&D programmes from discovery through deployment. This includes needs analysis, learning design, content development, procurement, implementation, evaluation, and reporting.
Manage a portfolio of learning initiatives with rigorous planning, governance, risk management, timeline management, and budget oversight. Ensure projects remain aligned with organisational objectives and are delivered effectively within agreed timelines and resources.
Design and deploy upskilling and reskilling programmes aligned with business strategy and individual career paths. Measure return on investment and assess the impact of learning initiatives on employee and business performance.
Leverage contemporary AI tools and basic automation capabilities within learning activities and operations to improve operational efficiency, quality, scalability, and overall learning delivery.
Demonstrate practical experience in leveraging AI for learning content development, including story development and messaging as well as storyboarding and visual translation of learning stories. Strong instructional design skills are required to convert learning objectives into engaging and effective content.
Hands-on knowledge of AI authoring and content creation tools is essential for creating videos and micro-learning experiences. Relevant tools may include Vyond, HeyGen, Articulate Storyline, Rise 360, Adobe Captivate for eLearning development, Canva, iSpring, and Adobe Creative Suite.
Strong LMS expertise is required. Experience with learning management platforms such as SAP SuccessFactors, Cornerstone, Workday, Moodle, Docebo, or 360Learning will be valuable.
The candidate should be proficient in AI self-use tools such as ChatGPT, Gemini, Copilot, Claude, and similar AI-based productivity and content development tools.
Partner with Subject Matter Experts, HR Business Partners, and business leaders to translate business requirements into scalable Learning & Development solutions. These solutions may include workshops, e-learning, micro-learning, blended learning programmes, and other learning formats.
Manage operational KPIs and provide monthly progress reports to the Head of Learning. Support learning operations, including resolution of learning-related tickets, based on business requirements and capacity planning.
Monitor learning industry trends, emerging technologies, and best practices and make recommendations for continuous improvement in learning strategy, content, technology, processes, and operations.
The successful candidate will work in an international environment with colleagues and stakeholders across different markets. The role requires strong project management, learning design, stakeholder management, technology adoption, and continuous improvement capabilities.
Worldline is on an exciting journey toward the next frontiers of payments technology and seeks professionals with a strong passion, can-do attitude, willingness to learn, and desire to create meaningful business impact. Employees work with ambitious colleagues from around the world, take on unique challenges, and contribute to an organisation supported by strong technology and extensive training opportunities.
Worldline has a global team of 18,000 innovators and provides an empowering environment focused on career development and professional growth.
The position is based in Pune City, Maharashtra, India and follows a hybrid work arrangement.
Worldline is an Equal Opportunity employer and does not discriminate based upon race, religion, colour, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, or any other applicable legally protected characteristic.