Job Description
Industry: Financial Services, Institutional Asset Management, and Insurance. Employee Size: Prudential Financial, Inc. serves 50 million customers across more than 50 countries with $1.334 trillion in assets (operating as the 2nd largest life insurer in the US and the 9th largest institutional global asset manager). PFI Innovation Centre India is an exciting new innovation center building a future that helps people live better lives longer. What You Can Expect: Join our People Services and Solutions team and make an impact in a strategic role as a People Team Program Analyst. In this role you will be part of a highly collaborative, consultative, and globally focused team, supporting greater connectivity to the business to enable better business outcomes. Leveraging business knowledge and operational best practices, you will identify improvement opportunities, influence change, and execute on several critical People processes, focused on tech enabled solutions. What You Will Do: Execute People Processes: Administer People processes across the employee lifecycle. Process transactions accurately and within established service levels. Execute enterprise-wide people transactions. Provide reporting and operational support for talent processes. Participate in testing activities and process validation efforts. Deliver People Services Operational Support: Provide timely and effective support to employees, managers, HR partners, and business stakeholders. Manage escalations and recognize when soft-hand offs should be executed to a partner. Resolve inquiries through ServiceNow and other support channels. Support employment verification requests, salary certifications, unemployment claims, and other People Services activities. Maintain a highly responsive, customer-focused service experience. Partner with Tier 1 support vendor to ensure seamless service delivery for all employees. Respond to and manage employee inquiries. Guide employees to appropriate issue resolution resources. Promote direct access and recommend job aids and other resource enhancements to elevate employee experience. Ensure Compliance and Data Integrity: Execute processes in accordance with regulatory requirements, internal controls, and company policies. Maintain accurate employee records across HR systems. Support audit activities, data quality reviews, and compliance monitoring. Administer access and SailPoint-related requests. Produce Reporting and Analytics: Develop and maintain operational reports and dashboards. Perform data analysis to identify trends, exceptions, productivity metrics, and data quality issues. Generate workforce-related reporting to support business decision-making. Provide operational insights that enhance service delivery and process effectiveness. Support Continuous Improvement: Identify opportunities to improve efficiency, scalability, and employee experience. Support process improvement initiatives and implementation of standardized practices. Partner with stakeholders to address operational challenges and optimize processes. Contribute to system enhancements, testing activities, and change initiatives. What You Will Bring: Minimum 3 years of professional work experience in human resources, including familiarity with performance management, talent development, and full employee lifecycle. Excellent project and time management skills with proven ability to manage multiple competing priorities and meet deadlines. Ability to function well in a fast-paced environment, establish boundaries, understand group dynamics, handle difficult situations and adapt to get results. Proven ability to work and think independently, applying excellent judgement to solve complex problems. Bias towards curiosity that drives process improvement and adoption of technology and automation solutions. Demonstrated business acumen and interpersonal skills. What Will Set You Apart: Proven ability to handle sensitive information with confidentiality, discretion, and good judgment. Detail orientation and a proven ability to relentlessly track down and reconcile critical missing information. Strong verbal and written communication, data management and analytical skills. Highly proficient in Microsoft Excel and Workday and must be adept at working with large amounts of data. Familiarity with Co-Pilot including agent building. Proficiency in PowerPoint, Word and Microsoft Teams preferred.
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