Job Description
Position: Senior Manager β HR Operations / HR Shared Services
Location: Mumbai
Experience: 12β18+ Years
Industry Preference: BPM / BPO / ITeS / GBS
Functional Area: HR Operations / HR Shared Services
Latinum HR is hiring a Senior Manager β HR Operations for a strategic leadership role focused on HR Shared Services, Employee Services, global process standardization and HR transformation.
Key Responsibilities:
Lead end-to-end HR Operations and Employee Services delivery.
Manage global process standardization and GPO governance.
Lead Hire-to-Retire (H2R) processes including onboarding, transfers, promotions, employee data changes, exits and final settlements.
Manage HR Helpdesk, case management, employee queries and SLA/KPI performance.
Ensure HR data integrity and manage HRIS, dashboards, reporting and operational analytics.
Drive process excellence through Lean, Six Sigma, Kaizen, automation, RPA, GenAI and digital transformation.
Manage governance, compliance, audit readiness, risk controls and vendor relationships.
Lead teams, capability building, capacity planning and multi-location HR operations.
Manage stakeholders across HRBPs, COEs, Payroll, Finance, IT/HR Tech and business leadership.
Drive continuous improvement and transformation across HR service delivery.
Required Skills:
HR Operations / HR Shared Services
Employee Services
Hire-to-Retire (H2R)
Global Process Ownership (GPO)
HR Service Delivery
HR Transformation
Case Management
HRIS and HR Analytics
ServiceNow HRSD
Workday / SAP / Oracle / SuccessFactors
Process Excellence and Automation
Strong Team Leadership and Stakeholder Management
Preferred Experience:
Large-scale, multi-location and global HR Operations.
BPO / BPM / ITeS / GBS / Shared Services environment.
Experience leading HR Operations transformation and service delivery.
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