Job Description
Novartis is seeking a Director - Rewards & HR Service Delivery to lead the end-to-end ownership of Rewards and HR Service Delivery products including Workday Compensation, Advanced Compensation, Benefits, Benifix (MYTR), Equatex, Global Mobility, ServiceNow HRSD, and associated integrations. This strategic leadership role is responsible for product strategy, design, business-as-usual operations, transformation initiatives, release management, audit readiness, compliance, stakeholder management, and continuous improvement across global HR technology platforms.
The selected candidate will own the complete product lifecycle, including product strategy and roadmap development, day-to-day operations, enhancements, change management, transformation projects, release and deployment management, risk management, audit compliance, and country stakeholder engagement. The role requires balancing operational stability, change initiatives, and transformational programs while ensuring alignment with long-term product roadmaps and organizational objectives.
Responsibilities include establishing and managing product-based governance models with clearly defined ownership structures, decision rights, intake and prioritization frameworks, design standards, release management processes, and governance mechanisms. The incumbent will serve as the design and governance authority for Rewards and HR Service Delivery platforms while collaborating closely with Product Directors and business stakeholders.
The role requires ownership of solution architecture and design across all product portfolio use cases, ensuring solutions are user-centric, secure, privacy-aware, scalable globally, and aligned with enterprise architecture standards. Responsibilities include governing data usage, access controls, AI-enabled capabilities, and preventing unnecessary customization or solution fragmentation.
The Director will lead release and deployment management activities including release calendars, environment strategies, deployment controls, change impact assessments, and risk mitigation plans. The role requires partnering with DDIT teams, vendors, GPOs, and business stakeholders to ensure operational excellence and predictable system performance.
The position carries full accountability for audit, risk, and compliance outcomes related to the product portfolio. Responsibilities include maintaining audit trails, design documentation, release records, internal controls, privacy compliance, security standards, and regulatory obligations while proactively identifying and mitigating risks before audit events.
The successful candidate will lead and develop teams comprising Product Owners, Product Experts, Platform Specialists, Business Analysts, and Business Advisors. The role focuses on building a product-led culture that emphasizes business outcomes, user-centricity, governance excellence, innovation, and accountability.
The role also serves as the senior stakeholder interface for P&O leadership, DDIT teams, GPOs, Legal, Risk, Audit, and external vendors. Responsibilities include managing system integrators, evaluating products and vendors, overseeing commercial performance, facilitating knowledge transfer, and resolving prioritization conflicts.
The ideal candidate should possess extensive expertise in Workday Compensation, Advanced Compensation, Benefits, SAP HR, ServiceNow HRSD, HR Service Delivery, workflow and case management, release governance, AI-enabled HR services, vendor evaluation, and enterprise-scale HR technology transformation. Experience with AI technologies such as Microsoft Copilot, Azure Foundry, Workday AI, SANA Enterprise, and AWS AI solutions is highly desirable.
Novartis offers a collaborative and innovative environment focused on transforming healthcare and improving patient lives worldwide. Employees benefit from professional growth opportunities, cutting-edge technologies, and the opportunity to shape the future of HR digital transformation and AI-enabled workforce solutions.
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