Job Description
GSS HR Solutions is hiring an experienced Benefits Specialist to manage international employee benefits and HR operations for one of its leading clients. The role requires hands-on experience in non-US international benefits administration, benefits and payroll operations, Workday HR, vendor coordination, reporting, and stakeholder management.
Key Responsibilities:
Manage end-to-end international employee benefits operations for non-US employees.
Handle benefits-related incidents, queries, JIRA tickets, and service requests.
Coordinate with vendors to resolve benefits and integration-related issues.
Support pre-payroll and post-payroll activities and identify and resolve discrepancies.
Manage annual benefits enrollment and eligible life-event changes.
Coordinate benefits administration and payroll workflows with relevant stakeholders.
Prepare, maintain, and analyse benefits reports and operational data.
Coordinate with international clients, payroll teams, vendors, and internal stakeholders.
Monitor benefits processes and ensure timely resolution of operational issues.
Support process documentation and maintain accurate benefits-related records.
Contribute to process improvement initiatives and pilot processes.
Use advanced Excel for reporting, data analysis, and operational tracking.
Maintain accurate documentation and ensure compliance with defined processes.
Support project management and other benefits-related operational activities.
Location: Mumbai
Work Mode: 100% Work From Office
Shift: US Shift
Designation: BPO 3 β Lead
Experience: 4β7 Years
CTC: βΉ6.5ββΉ8.5 LPA
Mandatory Requirement: International Benefits (Non-US) Experience
Function: HR Operations / International Benefits
Key Skills: International Benefits Administration, Non-US Benefits, Employee Benefits Operations, Workday HR, Benefits Operations, Payroll Operations, Benefits Enrollment, Payroll Workflow Management, JIRA, Incident Management, Ticket Management, Vendor Coordination, Project Management, Reporting, Data Analysis, Advanced Excel, VLOOKUP, Pivot Tables, Stakeholder Management, Process Documentation, Process Improvement
Good to Have: Darwin / Darwinbox Benefits Administration, Process Documentation, Process Improvement, Pilot Process Experience
Preferred Profile: Candidates with 4β7 years of relevant experience, including mandatory hands-on experience in international non-US benefits administration. Professionals with experience in Workday HR, benefits and payroll operations, JIRA/ticket management, vendor coordination, advanced Excel, and international stakeholder management will be preferred.
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