Job Description
HR Lead
Location: Goregaon East, Mumbai
Experience: 8β10 Years
Qualification: Graduate / Post Graduate
Industry: KPO / BPO
Key Skills:
β’ HR Operations & Management
β’ Employee Lifecycle Management (Onboarding to Exit)
β’ Payroll Management
β’ Attendance & Leave Administration
β’ Statutory Compliance (PF, ESIC, PT, Labour Laws, CLRA, Shops & Establishment)
β’ Employee Relations & Conflict Resolution
β’ Performance Management
β’ Compensation & Benefits Administration
β’ HRMS / HRIS Tools
β’ Client & Stakeholder Management
β’ Team Leadership & Coaching
β’ Process Improvement
β’ Escalation Management
β’ Employee Engagement
Role Responsibilities:
β’ Manage end-to-end employee lifecycle processes including onboarding, exits, and transitions.
β’ Oversee payroll processing, attendance, and leave management activities.
β’ Ensure statutory compliance including PF, ESIC, PT, and labour law regulations.
β’ Handle employee relations, grievances, and conflict resolution.
β’ Drive performance management, promotions, and internal transfers.
β’ Manage compensation and benefits administration processes.
β’ Coordinate with clients and internal stakeholders for HR service delivery.
β’ Lead and mentor HR teams while ensuring high performance standards.
β’ Improve HR processes, workflows, and escalation handling mechanisms.
β’ Support employee engagement and retention initiatives.
Requirements:
β’ 8β10 years of experience in HR Operations or HR Management roles.
β’ Strong knowledge of labour laws and compliance frameworks.
β’ Hands-on experience with HRMS/HRIS platforms.
β’ Strong analytical, leadership, and decision-making skills.
β’ Ability to manage multiple priorities in a fast-paced KPO/BPO environment.
Ideal Candidate:
β’ Experienced HR leader with strong operational and compliance expertise.
β’ Capable of leading teams and driving HR excellence across client environments.
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Success Stories from Candidates Placed in this Field
NEHA SINGH - Noida
HR Manager - Tekshapers, Noida
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Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
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